Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Fang He

Goodyear,AZ

Summary

Driven, perseverant and passionate first generation immigrant middle-aged female Asian pilot seeking PAPA scholarship to support my pursuit of dream of becoming an airline pilot. Committed to leveraging my skills and experience to inspire, mentor and empower more people with similar background to chase their dreams.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Flight Attendant

United Airlines
10.2021 - 05.2023
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the flight deck crew as needed.


Account Executive

Swatch Group
12.2019 - 10.2021
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.


Customer Service Representative

KCAL Insurance Agency
01.2019 - 10.2019
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Flight Attendant

Qatar Airways
11.2012 - 12.2017
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the flight deck crew as needed.

Education

Bachelor of Arts - English

Jiangxi Normal University
Jiangxi, China
06.2012

Skills

  • Customer Service
  • Strong Work Ethic
  • First Aid
  • Reliability and punctuality
  • Hospitality service expertise
  • Safety Procedures
  • Cultural Awareness

Certification

- Private Pilot 10/29/23

- Instrument Rating 03/14/24

- Commercial Pilot 6/13/24

- Certified Flight Instructor 9/25/24

Languages

Chinese (Mandarin)
Native or Bilingual

Timeline

Flight Attendant

United Airlines
10.2021 - 05.2023

Account Executive

Swatch Group
12.2019 - 10.2021

Customer Service Representative

KCAL Insurance Agency
01.2019 - 10.2019

Flight Attendant

Qatar Airways
11.2012 - 12.2017

Bachelor of Arts - English

Jiangxi Normal University

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Fang He