Fanny Moreira
Washington,US-0-DC
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
Work History
Cashier
Amazon Fresh
10.2024 - Current
- assist customers with the prompt placement of orders, refunds, and exchanges.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register and took care of cash and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Pick, bag and deliver curbside orders
- cross training in different departments
Sales Associate
AT&T Wireless
12.2022 - 02.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
Sales Associate
Boost Mobile
10.2021 - 12.2022
- Boosted customer satisfaction levels through exceptional service, addressing concerns , and providing a welcoming store environment.
- Handled cash transactions and used POS System
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- listen, diagnose & resolved technical issues guiding them with a step-by-step solutions.
Education
High School Diploma -
Parkdale High School
Riverdale , MD05-2021
Skills
- Customer service
- Cash handling
- bilingual
- Time management skills
- problem solving
- reliable
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier
Amazon Fresh
10.2024 - Current
Sales Associate
AT&T Wireless
12.2022 - 02.2024
Sales Associate
Boost Mobile
10.2021 - 12.2022
High School Diploma -
Parkdale High School
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