Fanny Peralta
Riverdale,NJ
Summary
Experienced branch manager with 20+ years in retail banking, branch operations, and compliance. Known for coaching teams, improving teller performance, and protecting financial accuracy through strong cash controls and attention to detail.
Overview
1
1
Language
1
1
Certification
27
27
years of professional experience
Work History
VP, Branch Manager
Provident Bank
Dumont, New Jersey
03.2023 - 10.2026
- Oversaw branch operations and daily cash activities to protect financial accuracy and security.
- Led teller and banker staffing, coaching, and scheduling efforts to improve branch efficiency.
- Evaluated loan documents and account files for compliance to uphold regulatory standards.
- Conducted regular meetings to ensure alignment on goals and performance expectations.
- Built clear communication channels to support stronger collaboration and engagement.
Banking Center Supervisor
Provident Bank
Dumont, New Jersey
08.2013 - 03.2023
- Managed banking center operations, enhancing support for Provident Bank branch staff.
- Coached tellers on cash handling, service standards, and policy compliance
- Oversaw daily banking activities, maintaining strict adherence to policies and procedures.
Assistant Branch Manager
Capital One
Fairfield, NJ
01.2010 - 08.2012
- Coached team members on deposit, lending, and account procedures, enhancing overall service delivery.
- Monitored compliance with banking policies and security standards, safeguarding branch integrity.
- Resolved customer concerns, ensuring clarity and professionalism in service interactions.
- Assisted with branch opening, closing, and daily cash controls.
- Supported branch operations at Capital One retail banking location.
Customer Service Officer
North Fork Bank
Belleville, NJ
04.2000 - 01.2010
- Resolved escalated customer complaints with calm, professional communication.
- Coached representatives on service standards, policies, and call handling.
- Directed customer service operations and daily team coverage.
Education
Associate of Arts -
Passaic County Community College
Paterson, NJSkills
- Branch operations
- Branch banking
- Loan compliance
- Regulatory compliance
- Branch team management
- Coaching and mentoring
- Business development
- Sales techniques
- Attention to detail
- Detail orientation
- Customer service and problem solving
- Problem solving
Languages
Spanish
Professional
Certification
- Life and Health Insurance License
Timeline
VP, Branch Manager
Provident Bank
03.2023 - 10.2026
Banking Center Supervisor
Provident Bank
08.2013 - 03.2023
Assistant Branch Manager
Capital One
01.2010 - 08.2012
Customer Service Officer
North Fork Bank
04.2000 - 01.2010
Associate of Arts -
Passaic County Community College