Fanny J Rodríguez
Vallejo,CA
Summary
Dynamic Certified Nursing Assistant and Customer Service Specialist with a proven track record at Windsor Vallejo Care Center and 24 Hour Fitness. Expert in relationship building and effective communication, I excel in team collaboration and creative problem-solving. Achieved significant improvements in patient care and sales goals, demonstrating a positive and professional approach to business development and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Certified Nursing Assistant
Windsor Vallejo Care Center
Vallejo
11.2018 - Current
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Collected specimens from patients for laboratory testing purposes.
- Turned and repositioned bedridden patients to prevent bedsores.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Cleaned and sanitized patient rooms according to established protocols.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Helped residents walk with or without self-help devices.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Reported changes in patient condition to registered nurse or physician.
Customer Service Representative
24 Hour Fitness
Vallejo, CA
03.2016 - 06.2017
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Surpassed sales goals through implementation of successful marketing strategies.
- Updated databases with new and modified customer data.
- Provided top quality control and eliminated downtime to maximize revenue.
- Collected deposits or payments and arranged for billing.
Customer Service Cashier
Mi Pueblo Food Center
Vallejo
03.2010 - 05.2013
- Informed customers of in-store promotions or pricing specials.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Safety leader front end cashier
- Greeted customers and provided friendly customer service.
- Collected credit card and cash payments to complete transactions for customer orders.
- Counted and balanced cashier drawers.
Education
Hi Set - English
Hogan High School
Vallejo06-2017
Skills
- Customer service
- Team collaboration
- Effective communication
- Creative problem solving
- Positive and professional
- Business development
- Paperwork processing
- Money handling
- Relationship building
- Product promotion
- Customer relations
- Retail sales customer service
- Sales expertise
Education and Training
true
Timeline
Certified Nursing Assistant
Windsor Vallejo Care Center
11.2018 - Current
Customer Service Representative
24 Hour Fitness
03.2016 - 06.2017
Customer Service Cashier
Mi Pueblo Food Center
03.2010 - 05.2013
Hi Set - English
Hogan High School