Fantasia Ladd
Glendale ,AZ
Summary
Dynamic manager with a proven track record at Raising Cane's Restaurants, excelling in team leadership and strategic planning. Enhanced operational efficiency and staff retention through innovative training programs. Recognized for optimizing inventory management and elevating customer satisfaction, driving a significant increase in service quality and team productivity.
Overview
6
6
years of professional experience
Work History
Manager
Raising Cane's Restaurants
Goodyear, AZ
10.2021 - 03.2026
- Optimized daily operations to elevate team efficiency and service quality.
- Designed and executed training programs to enhance staff skills and foster employee retention.
- Oversaw inventory management to ensure optimal stock levels and reduce waste.
- Optimized scheduling processes to enhance labor efficiency during peak service hours.
- Evaluated customer feedback to pinpoint service enhancement opportunities.
- Directed and inspired employees to enhance productivity and engagement in work.
- Executed various tasks efficiently within designated timeframes.
- Spearheaded development and execution of strategic plans and performance metrics to achieve departmental goals.
Server
IHOP
Glendale, AZ
04.2020 - 09.2021
- Delivered outstanding customer service in a high-pressure dining environment.
- Facilitated collaboration with team to guarantee prompt food and beverage delivery.
- Facilitated training sessions for new staff on menu items and service protocols.
- Ensured cleanliness and organization of dining area and service stations.
- Enhanced sales revenue by strategically upselling menu items.
- Addressed guest complaints swiftly to ensure satisfaction and loyalty.
Education
High School Diploma -
Independence High School
Glendale, AZSkills
- Team leadership
- Customer service
- Decision-making
- Staff training and development
- Task delegation
- Strategic planning
- Operations management
- Conflict resolution
Timeline
Manager
Raising Cane's Restaurants
10.2021 - 03.2026
Server
IHOP
04.2020 - 09.2021
High School Diploma -
Independence High School