Farah Mathurin
Galloway
Summary
Compassionate and resilient Behavioral Health Technician at Pyramid Healthcare, skilled in conflict de-escalation and documentation. Successfully delivered crisis intervention services, ensuring patient safety and fostering positive relationships among staff. Recognized for enhancing patient comfort through attentive care and active listening, contributing to improved client outcomes in challenging environments.
Overview
8
8
years of professional experience
Work History
Behavioral Health Technician
Pyramid Healthcare
07.2022 - Current
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
Security Officer
Caesars Casino
10.2020 - 06.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Host
Hard Rock Cafe
06.2018 - 03.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Caregiver
Visiting Angels Home Care
03.2017 - 08.2018
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted patients with self-administered medications.
Education
Associate of Science - General Studies
Atlantic Cape Community College
Mays Landing, NJ12-2021
Skills
- Active listening
- Conflict de-escalation
- Documentation skills
- De-escalation strategies
Affiliations
- Student organizations
Languages
Haitian Creole
Native or Bilingual
French
Professional Working
Interests
- Engaging in food photography and sharing culinary creations on social media
- Participating in cooking contests and challenges to showcase culinary skills and creativity
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Learning new cooking techniques and expanding my culinary skills
- Food Blogging
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Food Photography
- Adventure Travel
- Documenting and sharing travel experiences
- Gardening
- Camping
Timeline
Behavioral Health Technician
Pyramid Healthcare
07.2022 - Current
Security Officer
Caesars Casino
10.2020 - 06.2022
Host
Hard Rock Cafe
06.2018 - 03.2020
Caregiver
Visiting Angels Home Care
03.2017 - 08.2018
Associate of Science - General Studies
Atlantic Cape Community College
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