Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Farahan Harun

The Bronx,NY

Summary

Dynamic professional with a proven track record at Children’s Aid Society, excelling in customer service and team collaboration. Expert in utilizing Microsoft Office to enhance operational efficiency. Demonstrated success in improving customer satisfaction and streamlining processes, significantly contributing to organizational goals. Skilled in problem resolution and adept at fostering positive relationships.

Overview

2
years of professional experience

Work History

Hoffman Carwash

Customer Service Associate
10.2023 - 08.2024

Job overview

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Ensured customer satisfaction by providing high-quality service.

Children’s Aid Society

Communication Intern
07.2023 - 08.2023

Job overview

  • Created compelling visual aids using video editing software for use in presentations or training sessions.
  • Wrote personalized letters to donors, enhancing donor relations and engagement.
  • Scanned hardcopy documents into digital format for efficient record-keeping.
  • Utilized AI to select and create photos for the annual yearbook.

New York Botanical Garden

Visitor Services Associate
12.2022 - 08.2023

Job overview

  • Managed ticket sales and admissions, contributing to the overall success of the organization''s revenue goals.
  • Supported membership team in recruiting new members and retaining current ones through effective communication and targeted promotional efforts.
  • Facilitated learning experiences for school groups by tailoring guided tours specific age levels or curriculum objectives.
  • Balanced cash register at the end of each shift, ensuring accuracy in financial transactions.
  • Guided Visitors on various ticket options for all Garden activities.
  • Interacted and greeted visitors to ensure a welcoming and informative environment

Children’s Aid Society

Case Worker
03.2023 - 07.2023

Job overview

  • Monitored case progress for timely completion and compliance with applicable regulations.
  • Assessed needs of each client and recommended appropriate services and resources.
  • Investigated child abuse/neglect reports to ensure child safety.
  • Advocated for children and families within legal and social systems.
  • Participated in after-school programs with elementary and kindergarten schools.

Education

Eastwick College
New Jersey

Bachelor Of Health Science from Health Science And Pharmacy Technician
01.2026

Skills

  • Customer Service
  • Customer Support
  • Problem Resolution
  • Team Collaboration
  • Microsoft Office
  • Windows Os, Mac Os

Timeline

Customer Service Associate

Hoffman Carwash
10.2023 - 08.2024

Communication Intern

Children’s Aid Society
07.2023 - 08.2023

Case Worker

Children’s Aid Society
03.2023 - 07.2023

Visitor Services Associate

New York Botanical Garden
12.2022 - 08.2023

Eastwick College

Bachelor Of Health Science from Health Science And Pharmacy Technician

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Farahan Harun