Overview
Work History
Education
Skills
Shadowing Experience
Timeline
Generic

Faranalie Metayer

Orlando,FL

Overview

11
11
years of professional experience

Work History

Technical Support Representative

Acorn Stairlifts
01.2024 - Current
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.

Customer Service Representative

Maximus
01.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.


Medical Scribe

Vaxcare
01.2023 - 01.2024
  • Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
  • Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
  • Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
  • Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.

Customer Service Representative

BiteSquad LLC
05.2020 - 12.2022
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Healthcare Customer Service Representative

Continuum Global Solutions
12.2019 - 05.2020
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.

Financial Aid Officer

Florida State University Office Of Financial Aid
05.2019 - 12.2019
  • Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
  • Counseled students and parents about financial aid options and program details.
  • Provided financial aid counseling to enrolled and prospective students.

Medical Scribe

Capital Regional Medical Center
01.2019 - 12.2019
  • Advanced understanding of complex medical terminology through consistent application in daily tasks, ensuring accuracy in all written communications.
  • Supported physicians with comprehensive chart documentation, assisting in the reduction of administrative burden.
  • Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
  • Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.

Medical Scribe

Acquity Solutions
12.2018 - 05.2019
  • Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
  • Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
  • Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
  • Advanced understanding of complex medical terminology through consistent application in daily tasks, ensuring accuracy in all written communications.

Receptionist

Florida State University Housing
08.2017 - 12.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Cashier

Universal Studios
08.2014 - 08.2017
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.

Cashier

SeaWorld
06.2013 - 08.2014
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

Bachelor of Science - Statistics

Florida State University
Tallahassee, FL
05.2019

Skills

FSU College of Medicine

  • Lead tours, showcasing key campus landmarks, academic buildings, residence halls
  • Guides share personal anecdotes, highlight unique aspects of campus life, and answer questions about the college of medicine

Walker Ford Community Center

  • Serve as a mentor to youth in the community
  • Help to promote positive relationships between community members
  • Assist with the development and implementation of community programs

Canopy Oaks Elementary LCS

  • Assist students enrolled in 1st through 7th grade with homework completion and improvement of math skills
  • Enhance confidence in the student through encouragement and positive reinforcement
  • Build a positive and supportive relationship that will engage and motivate students to work towards improvement of ability and effort in all academic subjects

Capital Reg Medical Center

  • Offer a warm welcome and greeting to all patients and visitors coming into the lobby
  • Assist patients and visitors in wheelchairs
  • Maintain neatness and cleanliness of lobby-arrange newspapers, magazines etc

Center of Academic Retention Enhancement

  • Demonstrate excellent customer service skills at all times
  • Answer questions from potential students

Covid Testing Volunteer

  • Provide excellent customer service to patients who are coming to vaccination sites
  • Assist with physical set up of vaccination clinic and preparation of materials needed for vaccine administration
  • Assist patients to complete screening forms prior to receiving immunization, and review screening forms for any contraindications to vaccine

Orlando Health & rehabilitation Center

  • Organize card games like bridge, canasta, pinochle, rummy, cribbage with the residents
  • Organize physical events for the residents
  • Transport residents in wheelchairs safely

International Medical Relief- Uganda, Africa

  • Work in medical clinic in the village of Uganda, Africa
  • Work alongside the nationals to do a variety of tasks including, treating patients, health education, and immunizations in Uganda, Africa
  • Assisted in areas of nursing, first aid and wound care, physical therapy, family planning, midwifery, community health trainings

Shadowing Experience

Conviva Care Center 

Machel Germain, MD- Internal Medicine 

75 hours

Timeline

Technical Support Representative

Acorn Stairlifts
01.2024 - Current

Customer Service Representative

Maximus
01.2024 - Current

Medical Scribe

Vaxcare
01.2023 - 01.2024

Customer Service Representative

BiteSquad LLC
05.2020 - 12.2022

Healthcare Customer Service Representative

Continuum Global Solutions
12.2019 - 05.2020

Financial Aid Officer

Florida State University Office Of Financial Aid
05.2019 - 12.2019

Medical Scribe

Capital Regional Medical Center
01.2019 - 12.2019

Medical Scribe

Acquity Solutions
12.2018 - 05.2019

Receptionist

Florida State University Housing
08.2017 - 12.2018

Cashier

Universal Studios
08.2014 - 08.2017

Cashier

SeaWorld
06.2013 - 08.2014

Bachelor of Science - Statistics

Florida State University
Faranalie Metayer