Fardowsa Elmi

• Assist and work closely with SAM learning Staff to provide inviting environment for all visitors of center.
• My responsibility is to greet visitors entering and exiting centre. I assist students with signing in and out on computers.
• Answer phones and provide information about centre. Maintain clean environment within center.
• I help the student to check-in and connect them to the tutor both in-person & zoom
• Demonstrated respect, friendliness and willingness to help wherever needed
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
• Created plans and communicated deadlines to complete projects on time
• Developed and implemented performance improvement strategies and plans to promote continuous improvement
• Increased customer satisfaction by resolving issues

• Interpreted and taught new hires to understand work orders, production figures and BOLs to inform adjustments for increased productivity.
• Assessed participant engagement and adapted training modules to support group morale.
• Trained employees in safe equipment use.

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• Devised goals for operational success and designed appropriate training to achieve them.
• Evaluated participant progress and provided materials necessary for continued success.
• Organized re-certification and refresher courses on schedule according to legal requirements and company policy.
• Communicated with participants effectively, delivering positive and constructive feedback with clarity and fairness.
• Developed and implemented updating training programs for 346 employees.
• Developed new training programs such as online modules, interactive software, language labs and online programs and provided ongoing training to staff.

•  Perform production duties as needed: pick/pack orders, receive/stow product, ensure inventory accuracy, and unload/load trucks at or above rate expectation for each task
•  Assist Area Manager in thedaily management of department Also allocating labor, leading meetings, assigning job duties, coaching, training and communicating with internal and external suppliers
•  Continued meeting or exceeding of department performance goals
•  Ability to work for different managers: managers move around to meet business needs and as Amazon’s
• Business grows and must adapt to changes in management
•  Computer experience
•  Excellent communication skills- able to coach, train and assist team members
•  Thinks outside of the box; searches for innovative solutions
•  Demonstrates positive work attitude and leadership skills
•  Demonstrates commitment to culture of safety

• Trained employees in suggested selling and merchandising techniques to obtain sales quotas.
• Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
• Modele effective leadership to gain commitment to store goals and training to exceed industry standards.
• Handled customer service by dealing with complaints, organizing stock and answering customer questions.
• Eased team transitions and new employee orientation through effective training and development.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Assisted in recruiting, hiring and training of team members.
• Trained and developed new employees for ease of transition into the team.
• Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.