Fareedashereen Noormohamed

CVS Pharmacy

04.2021 - Current

Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled, and inventoried medication to keep accurate records.
Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
Engaged in continuous learning to stay updated on pharmaceutical practices and products.
Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
Maintained clean and organized work environment, adhering to health and safety standards.