FARHAN LAIQ
Oklahoma City,OK
Summary
Results-driven manager with a strong focus on team leadership, operational efficiency, and customer satisfaction. Expertise in training staff, optimizing inventory management, and resolving customer issues.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
FZL CELLPHONE REPAIR
Oklahoma City, OK
12.2018 - Current
- Managed daily operations of cellphone repair shop, ensuring efficient workflow.
- Supervised and trained staff on repair techniques and customer service best practices.
- Coordinated inventory management to ensure optimal stock levels for repair parts and tools.
- Developed and implemented training programs for new employees in repair processes.
- Oversaw customer interactions, resolving issues to improve satisfaction and foster loyalty.
- Streamlined scheduling processes to improve staff efficiency during peak hours.
- Monitored service quality, ensuring adherence to company standards and policies.
- Collaborated with suppliers to negotiate pricing and maintain reliable part availability.
- Evaluated staff performance regularly and provided feedback to address areas for improvement.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Conducted regular meetings with staff to review progress and identify improvement areas.
- Recruited and hired qualified candidates to fill open positions.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Assessed team members' skillsets and assigned tasks accordingly for optimal efficiency.
ETL Developer
Genpact
Dallas, Texas
06.2017 - 11.2018
- Developed ETL processes to extract, transform, and load data for analytics.
- Collaborated with stakeholders to define data requirements and integration strategies.
- Optimized existing ETL workflows to enhance data processing efficiency and reliability.
- Conducted thorough testing of ETL processes to ensure data accuracy and integrity.
- Implemented data quality checks to maintain high standards across all datasets.
- Documented ETL procedures and metadata for team knowledge sharing and compliance.
- Utilized SQL and Python for data manipulation and transformation tasks effectively.
- Developed and maintained multiple Operating Systems such as Windows, Linux, Unix and Mac OS.
- Managed user accounts within a variety of operating systems including Windows, Linux, UNIX.
- Coordinated with other teams within the organization to ensure smooth deployment of projects on the Unix platform.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed and maintained ETL processes using Informatica PowerCenter.
- Collaborated with data architects to design data integration solutions.
- Created mappings and workflows to extract, transform, and load data.
- Provided support and troubleshooting for production issues in ETL processes.
- Implemented various performance tuning techniques for improving the performance of the mappings.
Teller
City National Bank
EDMOND, OK
01.2016 - 04.2017
- Processed high volumes of currency transactions with precision at the bank.
- Managed cash drawer and balanced daily transactions.
- Assisted customers with account inquiries and service requests to enhance customer satisfaction.
- Resolved customer complaints with professionalism and care.
- Maintained compliance with banking regulations and policies.
- Answered customer inquiries regarding bank products and services to facilitate informed decision-making.
- Explained features of various banking products to help customers select appropriate options.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
Education
Bachelor of Science - INDUSTIRAL SAFETY
UCO
OKLAHOMA05-2016
Skills
- Team leadership
- Staff training
- Workflow optimization
- Quality assurance
- Inventory management
- Customer service
Certification
OSHA
Languages
Urdu
Professional
Timeline
Manager
FZL CELLPHONE REPAIR
12.2018 - Current
ETL Developer
Genpact
06.2017 - 11.2018
Teller
City National Bank
01.2016 - 04.2017
Bachelor of Science - INDUSTIRAL SAFETY
UCO