Farida Djoundjongou
Tacoma
Summary
Adept at fostering positive first impressions, I excelled in roles at Birch Creek Post Acute, enhancing customer service and streamlining processes. My keen attention to detail and robust time management skills contributed to improved efficiency and patient care standards, showcasing a commitment to excellence and a proactive approach to professional development.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Birch Creek Post Acute
09.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Admissions Coordinator
Birch Creek Post Acute
07.2024 - Current
- Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
Central Supply Technician
Birch Creek Post Acute
03.2023 - Current
- Continuously updated knowledge on industry trends, regulatory requirements, and best practices through professional development courses or seminars.
- Fostered a culture of continuous improvement by regularly reviewing processes and implementing necessary changes for increased efficiency and effectiveness.
- Maintained a clean and organized work environment, ensuring easy access to necessary supplies for medical staff.
- Increased efficiency in the central supply department by streamlining inventory management processes.
Certified Nursing Assistant
Birch Creek Post Acute
07.2019 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Medical Records Clerk
Birch Creek Post Acute
03.2023 - 09.2024
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
Education
Associate of Applied Science - Health Administration
Tacoma Community College
Tacoma, WA12-2024
No Degree - Nursing
Tacoma Community College
Tacoma, WA08-2019
High School Diploma -
La Grace
Togo04-2017
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved [Issue] which led to [Results].
- Resolved product issue through consumer testing.
Certification
- Communication Skills for Business (CSB) Certification - Certiport.
- Basic Life Support (BLS) Certification - American Heart Association.
- First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.
- Hospitality Operations Certificate – American Hotel & Lodging Educational Institute.
- Multilingual Receptionist Certification – Language Testing International or ALTA Language Services.
- Certified Administrative Professional (CAP) - International Association of Administrative Professionals.
- Certified Receptionist (CR) - The Front Desk Office Certification Program.
- Records Management Certificate – AIIM (Association for Intelligent Information Management).
- Diversity and Inclusion Certificate – eCornell.
- [State] Driver's License
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Front Desk Receptionist
Birch Creek Post Acute
09.2024 - Current
Admissions Coordinator
Birch Creek Post Acute
07.2024 - Current
Central Supply Technician
Birch Creek Post Acute
03.2023 - Current
Medical Records Clerk
Birch Creek Post Acute
03.2023 - 09.2024
Certified Nursing Assistant
Birch Creek Post Acute
07.2019 - Current
Associate of Applied Science - Health Administration
Tacoma Community College
No Degree - Nursing
Tacoma Community College
High School Diploma -
La Grace
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