Summary
Overview
Work History
Education
Skills
Timeline
Generic

Farima Aziz

Elk Grove,CA

Summary

Hardworking Customer Service Representative. Trained in project and time management with extensive knowledge and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy their needs. Strong interpersonal skills and understands best practices for dealing with difficult and challenging situations. Proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.

Overview

4
4
years of professional experience

Work History

CUSTOMER SERVICE ASSOCIATE

Farid Hamdam
Elk Grove, CA
01.2020 - Current
  • Provided basic technical support for clients.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Managed customer relations and customer service through daily communication and interaction.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Trained staff on operating procedures and company services.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

VOLT MANAGEMENT

Volt
Elk Grove, CA
04.2021 - 04.2022
  • Resolved escalated concerns using professionalism and understanding of facets of issue.
  • Receiving different materials like retail, fedex, Verizon, Internationals and Clamshells.

COOK'S ASSISTANT

Faroq Hamid
Elk Grove, CA
07.2020 - 09.2020
  • Ordered food and supplies based on detailed inventories and changing restaurant needs.
  • Worked with chef to prepare daily food specials and other supplies.
  • Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
  • Limited portion sizes and used garnishes to control food costs.

CNA

Eideth
Sacramento, CA
05.2023 - 06.2024

performs many basic care tasks for patients, like grooming, dressing, bathing, eating and exercising. They also assist the nursing staff with medical tasks like taking blood, monitoring vitals with medical equipment and reporting patient behavior and wellbeing.

  • Provided emotional support to family members during difficult times.
  • Reported changes in patient conditions to registered nurse or physician.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.
  • Great bed side manner.

Education

High School Diploma -

Kabul High School
Afghanistan
10-2019

Skills

  • Shipping and Receiving
  • Scheduling
  • Client Needs Assessment
  • Guest Services
  • Cash Handling
  • Cleaning
  • Store Merchandising
  • Product Knowledge
  • Customer Complaint Resolution
  • Cash Register Operation
  • Good communication skills
  • Stock management
  • Credit card processing
  • Menu memorization
  • Food running
  • Stocking and replenishing
  • Reservation Coordination
  • Problem resolution
  • Time Management
  • Customer Relations
  • Customer Support
  • Appointment Scheduling

Timeline

CNA

Eideth
05.2023 - 06.2024

VOLT MANAGEMENT

Volt
04.2021 - 04.2022

COOK'S ASSISTANT

Faroq Hamid
07.2020 - 09.2020

CUSTOMER SERVICE ASSOCIATE

Farid Hamdam
01.2020 - Current

High School Diploma -

Kabul High School
Farima Aziz