Summary
Overview
Work History
Education
Skills
References
Timeline
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Farmouth Dessin

1725 Patriot Way Apt 316, Union,NJ

Summary

Aiming for a dynamic position to leverage foundational skills and knowledge in information technology, with the goal of contributing to organizational objectives and supporting professional development. Dedicated to applying technical proficiency and a strong willingness to learn and solve problems, with a focus on delivering meaningful contributions and supporting overall growth and success.

Overview

18
18
years of professional experience

Work History

Medicare Analyst A/R

Horizon BCBSNJ
09.2007 - Current
  • Develop training materials for new employees on company systems, workflows, policies, and procedures.
  • Provide detailed billing information to subscribers, update accounts, and explain premium rates and policies.
  • Audit and reconcile account records, ensure accurate transaction processing, and handle adjustments, refunds, and billing corrections.
  • Prepare daily production and unit reports for team.
  • Address billing inquiries and collect premiums to maintain accurate account statuses.

Data Entry Clerk

Kelly Services/ Common Wealth Business
05.2007 - 09.2007
  • Entered and updated data with precision, ensuring accuracy.
  • Managed billing tasks, including invoicing, record reconciliation, and payment discrepancies.

Business Customer Service/Call Center Representative

AT&T
05.2006 - 04.2007
  • Managed billing inquiries, network/device issues, and customer escalations.
  • Provided international care and handled consumer/business accounts.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries, complaints, and issues.

Education

Bachelor of Science in Information Technology -

New Jersey Institute of Technology
Newark, NJ
08.2024

Associate Degree in Science -

Union County College
Cranford, NJ
07.2018

Skills

Technical Skills:

  • Microsoft Access, Excel, Visio, SQL Server 2022
  • SQL Server Management Studio, phpMyAdmin
  • Project Management (School Projects)
  • Web Development, MySQL, Linux/Ubuntu
  • Wireless Networks: Security, Management, and Administration
  • Nodes, System Documentation

Professional Skills:

  • Strong Verbal Communication, Team Collaboration Leadership
  • Problem Solving, Multitasking, Organizational Skills
  • Client Development, Networking, Interpersonal Skills
  • Bilingual in English and French(Creole)
  • Hands-on Experience with System Training and Operating Systems

References

Available upon request

Timeline

Medicare Analyst A/R

Horizon BCBSNJ
09.2007 - Current

Data Entry Clerk

Kelly Services/ Common Wealth Business
05.2007 - 09.2007

Business Customer Service/Call Center Representative

AT&T
05.2006 - 04.2007

Bachelor of Science in Information Technology -

New Jersey Institute of Technology

Associate Degree in Science -

Union County College

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Farmouth Dessin