Farouk Boubry
Cincinnati
Summary
Dynamic Guest Experience Manager at TQL with a proven track record in customer service and conflict resolution. Expertly enhanced guest satisfaction through effective communication and process optimization. Recognized for fostering teamwork and maintaining high standards in service delivery, ensuring a welcoming environment for all guests.
Overview
2
2
years of professional experience
Work History
Guest Experience Manager
TQL
Cincinnati
03.2024 - Current
- Assisted guests with inquiries and provided information about services.
- Managed guest check-in and check-out processes efficiently.
- Developed welcoming environments through attentive customer service.
- Collaborated with team members to ensure seamless operations.
- Maintained cleanliness and organization of guest areas consistently.
Soccer Referee
SAY East
Cincinnati
10.2023 - Current
- Officiated youth soccer matches, ensuring fair play and adherence to rules.
- Communicated effectively with players, coaches, and spectators during games.
- Managed game flow by monitoring time and enforcing regulations.
- Collaborated with fellow referees to maintain consistent officiating standards.
- Handled disputes and conflicts on the field with professionalism and authority.
Education
High School Diploma -
Walnut Hills Highschool
Cincinnati, OH05-2025
Some College (No Degree) - Mechanical Engineering
University of Cincinnati
Cincinnati, OHSkills
- Customer service
- Conflict resolution
- Team collaboration
- Effective communication
- Time management
- Process optimization
Affiliations
- Volunteer at the Clifton Mosque
- Highschool Soccer
- Intermediate Artist
Timeline
Guest Experience Manager
TQL
03.2024 - Current
Soccer Referee
SAY East
10.2023 - Current
High School Diploma -
Walnut Hills Highschool
Some College (No Degree) - Mechanical Engineering
University of Cincinnati
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