Farouk Mahran
Fairfax,VA
Summary
Ambitious aviation professional with extensive experience in passenger service, operational leadership, and advanced technical systems, including quantum and Amadeus systems. Skilled in team coordination, safety compliance, and problem resolution. Jetbridge certified and fluent in English and Arabic. Committed to achieving operational excellence through leadership, efficiency, and continuous professional development.
Overview
1
1
Certification
Work History
Lead - Passenger Service
Swissport International Ltd.
- Oversee daily passenger service operations, ensuring efficiency and customer satisfaction
- Train and mentor team members to maintain service excellence and safety compliance
- Manage check-in, boarding, and passenger assistance services while adhering to airline and airport standards
- Resolve customer concerns promptly, ensuring positive passenger experiences
Technician Manager
NRD Wireless
- Managed a team of technicians responsible for wireless communication system installation, maintenance, and repair
- Diagnosed and resolved technical issues to minimize downtime and maintain reliability
- Supervised daily operations, ensuring adherence to quality and safety standards
- Trained and guided technicians to enhance team performance and service delivery
Education
Diploma - Airport Operations Foundation
IATA
06-2025
Bachelor of Science - Civil Engineering
George Mason
Fairfax, VA05-2027
Advanced Diploma -
Justice High School
Falls Church, VASkills
- Passenger Service Operations Management
- Ground Handling Support
- Safety and Compliance Awareness
- Quantum Systems Experience
- Amadeus System Expertise
- Proficiency in Microsoft Tools
- Billing Management and Accuracy
- Operational Troubleshooting and Problem Resolution
- Discipline Enforcement and Team Leadership
- Safety Management
Certification
- IATA Safety Management Systems Fundamentals (SMS) Certification - In Progress
- FAA Pilot Medical First Class
- Jetbridge Operator Certified
- CPR Certified
Accomplishments
- Recognized as the Top Seller in the station during a specific period.
- Successfully completed Jetbridge Certification, enhancing operational expertise.
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Software
Amadeus Altea
Quantum Baggage
Microsoft Tools
Timeline
- IATA Safety Management Systems Fundamentals (SMS) Certification - In Progress
- FAA Pilot Medical First Class
- Jetbridge Operator Certified
- CPR Certified
Lead - Passenger Service
Swissport International Ltd.
Technician Manager
NRD Wireless
Diploma - Airport Operations Foundation
IATA
Bachelor of Science - Civil Engineering
George Mason
Advanced Diploma -
Justice High School
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