Farrah Beard-Mincks
Rapid City,SD
Overview
12
12
years of professional experience
1
1
Certification
Work History
Community Resource Specialist
Oyate Health Center - Behavioral Health
Rapid City, SD
09.2023 - Current
- Facilitate patient access to community resources, including locating recreational activities, housing, food, clothing, school programs, vocational opportunities or services, providers to teach life skills, and relevant mental health services; assist to develop resources and make contact with social support networks.
- Assist patients in developing goals and areas of need, assists in developing treatment plans which are assessed regularly.
- Work with agencies and service providers to facilitate case coordination and information sharing.
- Coordinate and monitor services, including comprehensive tracking of patient activities in relation to care plan.
- Document all patient encounters; complete and submit billing documentation as appropriate; maintain comprehensive patient files.
- Identify and provide emergency crisis services as necessary; make immediate assessment and respond according to accepted crisis intervention methods and techniques; coordinate other services as appropriate.
- Assess patients, evaluates effectiveness of care plan and progress made by client, participate in patient treatment planning and case review with patient care providers.
- Promote effective and efficient utilization of clinical resources.
- Develop effective working relations and cooperate with medical team throughout the entire case management process.
- Maintains and reports applicable statistics regarding programs and patient services.
- Must comply with federal laws and regulations as required by the Health Insurance Portability and Accountability Act (HIPAA).
- Performs miscellaneous job-related duties as assigned.
- Grief talking circles at Pennington County Jail with incarcerated individuals to help them process and manage feelings of grief and loss, which can stem from various sources such as the death of a loved one, the loss of freedom, or broken relationships. Teach inmates about grief, its stages, and healthy ways to process emotions. Address any acute grief or emotional crises in a timely and supportive manner.
Behaviroal Health Patient Registration Clerk
Oyate Health Center
3200 Canyon Lake Dr.
11.2021 - 09.2023
- Answering inbound phone calls and assisting with medication questions, de-escalation, screening if a patient has suicidal ideations, reporting to DSS and scheduling for Medication management, Therapy, ADHD screenings, Psych Evaluations. On average I take around 10-20 calls daily.
- Identifying proper PHQ9/GAD/CAGE forms for patients.
- Requesting records and notifying providers when records have been received/scanned.
- Direct patients to vitals rooms, field questions, take blood pressure, 02 and pulse, chart in EHR and notify provider that patient is ready.
- Reaching out to local organizations and scheduling trainings for the Behavioral clinic.
- Knowledge of local resources for patients: drug/alcohol evaluations, safe beds, talking-circles, etc.
- Proficient in using BMW/RMPS/EHR
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Training new front desk staff.
Management
Que Pasa
Rapid City, SD
05.2016 - 03.2020
- Managed around 15-25 staff members daily.
- Maintained and processed invoices, deposits and money logs.
- Established QuickBooks accounting system to reflect accurate financial records.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved customers.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Reconciled cash and credit card transactions to maintain accurate records.
Preneed Funeral Client Services
Assurant
Rapid City, SD
11.2015 - 04.2016
- Answered constant flow of customer calls with minimal wait times.
- Obtained underwriting approval by completing application for coverage.
- Upsold additional products and services after identifying customer needs and requirements.
- Responded to customer requests for products, services and company information.
Bankruptcy Paralegal
Green Tree Financial
Rapid City, SD
12.2012 - 11.2015
- Analyzed account payment histories.
- Answering in-bound calls, on average taking 30-80 calls a day.
- Communicated with outside vendors on behalf of attorneys and legal departments.
- Drafted responses for exceptions on foreclosure procedural errors.
- Developed professional relationships with bankruptcy attorneys, trustees, other legal counsel and bankruptcy court personnel.
- Handled electronic court filings and coordinated court activities.
- Carried out day-day-day duties accurately and efficiently.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Education
GED -
Oglala Lakota College
Kyle, SDSkills
- Attention to Detail
- Critical Thinking
- Dependable and Responsible
- Prioritization
- Advocator
Certification
- Grief Support Specialist, The Grief Recovery Institute - 06/2023
- BLS Certified
Certified Grief Support Specialist by the Grief Recovery Institute
I start the Grief Support Specialist training on 06/12/2023 with The Grief Recovery Institute. The program has been proven to be evidence based and effective by Kent State University. The training will provide tools to effectively help our relatives recover from loss and help with their healing journey. A Grief Support Specialist helps people move beyond death, divorce and other losses by using the tools that are taught in the 4-day training. I plan on using the material and some of my own personal experience with grief to walk along side with our relatives during their difficult times.
Timeline
Community Resource Specialist
Oyate Health Center - Behavioral Health
09.2023 - Current
Behaviroal Health Patient Registration Clerk
Oyate Health Center
11.2021 - 09.2023
Management
Que Pasa
05.2016 - 03.2020
Preneed Funeral Client Services
Assurant
11.2015 - 04.2016
Bankruptcy Paralegal
Green Tree Financial
12.2012 - 11.2015
GED -
Oglala Lakota College