Farrin Maples

I am still currently employed at the Hard Rock.

• My average nightly revenue for the company is around $2,000, making me the highest selling cocktail server in the casino.
• Serve on average 200+ customers per shift while in a chaotic and fast-paced environment.
• Provide personable and exceptional service to casino patrons at the bar and on the gaming floor creating a high return rate.
• Ensure compliance with all state and casino liquor laws, including verifying identification and monitoring guest alcohol consumption to prevent over-intoxication.
• Also ensure compliance in Tabaco laws, security prevention and awareness protocols, and safety training videos every month.
• Multitask handling money transactions (cash, card, and casino chips) on a POS system while taking and ringing in orders.
• Memorize orders for multiple guests while also remembering where the orders go after making them.
• De-escalate potential conflicts and handle intoxicated guests in a professional and safety-minded manner.
• Make and reserve reservations for guests every week.
• A very team-oriented environment dealing with multiple departments to ensure guests safety and satisfaction.

My responsibilities as a server at Buffalo Wild Wings included:

• Obtaining a Food Handlers and Liquor License.
• Responsible for checking IDs for customers wanting to purchase alcohol.
• Adhere to health and safety standards.
• Manage high-volume sections in a fast-paced environment.
• Work as a team to ensure seamless table turnover and rapid food delivery during peak hours.
• Manage cash drops with 0 discrepancies.
• Trained and mentored new waitstaff on restaurant policies.

As a manager/purchasing manager at Elevated Apothic my responsibilities were to:

• Provide a welcoming and educational experience for all customers.
• Stay up to date with changes in cannabis regulations and train staff accordingly.
• Enforce and maintain strict compliance with all cannabis laws and regulations. This included checking IDs.
• Help customers fill out applications for new medical marijuana licenses on OMMA.
• Manage dispensary operations, such as opening and closing procedures, filling the ATM, inventory, and running the social media account.
• Handle cash transactions with vendors and customers.
• Made weekly deals for products that were not selling and enticed customers to come in and buy them.

During my time at McAlister's Deli my duties were to:

• Obtain a Food handlers license for the entirety of my time working there.
• Deliver excellent customer service.
• Take and serve accurate orders.
• Flag any special dietary needs.
• Process Payments.
• Keep front of house clean and stocked.
• Manage the responsibilities of opening and closing the store.
• Bag to-go orders.
• Ability to stand and walk for extended periods.