Faisa Hayir
Hope,MN
Summary
A seasoned Operational Manager from Walgreens, I excel in operations management and team leadership, enhancing productivity and customer satisfaction. My expertise in process improvements and conflict resolution led to significant operational efficiencies. Skilled in both strategic planning and employee development, I drive success through innovation and effective communication.
Overview
9
9
years of professional experience
Work History
Operational Manager
Walgreens
09.2015 - Current
- Improved team productivity through effective communication, training, and performance evaluations.
- Managed budgets for multiple projects, ensuring timely delivery and cost control.
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
- Developed strong relationships with vendors, resulting in better pricing negotiations and improved service levels.
- Mentored staff members on best practices, fostering a culture of continuous improvement within the organization.
- Played a pivotal role in enhancing overall operational excellence by identifying inefficiencies within existing systems/processes and implementing targeted interventions.
- Championed lean management principles within the organization, optimizing workflows while minimizing excess resource consumption.
- Demonstrated expertise in conflict resolution through mediating disputes between team members or departments, facilitating a harmonious work environment.
Education
Bachelor Of Medical Biology - Biology
Metropolitan State University
Saint Paul, MN06.2028
Skills
- Customer service
- Operations management
- Team leadership
- Decision-making
- Data management
- Inventory management
- Operations oversight
- Staff management
- Schedule management
- Process improvements
- Inventory control
- Employee relations and conflict resolution
- Planning and implementation
- Project planning and development
Languages
Somali
Full Professional
Timeline
Operational Manager
Walgreens
09.2015 - Current
Bachelor Of Medical Biology - Biology
Metropolitan State University
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