FASIKA ADAM
10951 Stone Canyon Road ,Texas
Summary
Dynamic sales associate with a proven track record at Exxon Mobil, excelling in customer service and problem-solving. Skilled in fostering customer relationships and enhancing store appeal, resulting in increased loyalty. Adept at managing transactions accurately while maintaining a welcoming environment, demonstrating strong teamwork and time management abilities.
Overview
4
4
years of professional experience
Work History
Sales Associate
Exxon Mobil
02.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Greeted customers and helped with product questions, selections, and purchases.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
Customer Service Cashier
CVS Pharmacy
10.2021 - 07.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
Associate of Science - Social Sciences Education
Fitawrari Abayenh
Addis Ababa Ethiopia07-2017
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Sales Associate
Exxon Mobil
02.2022 - Current
Customer Service Cashier
CVS Pharmacy
10.2021 - 07.2022
Associate of Science - Social Sciences Education
Fitawrari Abayenh
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