Fatemeh Mousavi
Walmart
Redmond,WA
2
Languages
1
Certification
4
years of professional experience
Certified Pharmacy Technician with approximately two years of experience supporting daily operations at Walmart Pharmacy. Experienced in prescription filling, assisting patients, and collaborating with pharmacists to maintain an organized and efficient workflow. Brings attention to detail, clear communication, and the ability to prioritize tasks in a busy pharmacy while protecting patient confidentiality.
Work History
Certified Pharmacy Technician
4 Months- Trained new technicians on workflow procedures, customer service, and accuracy standards.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Communicated directly with doctors offices via telephone, fax and email.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Pharmacy Technician Trainee
8 Months- Followed safety, compliance, and controlled-substance procedures during medication handling and dispensing support.
- Communicated with healthcare providers and insurance contacts to resolve routine prescription issues and delays.
- Adapted quickly to workflow changes, learning pharmacy procedures while supporting team accuracy and service.
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Successfully completed Pharmacy Technician Trainee program, gaining comprehensive understanding of industry practices while demonstrating readiness for advancement within the field.
- Completed insurance forms and billed insurance companies.
- Supported pharmacy cleanliness and organization, maintaining hygienic environment for medication handling.
Pharmacy Assistant
9 Months- Greeted customers at counter and provided excellent customer service.
- Organized pharmacy area to maintain clean and orderly environment.
- Processed payments for prescriptions and accurately completed cash and credit card transactions.
- Maintained clean, orderly workstations while following pharmacy safety and confidentiality procedures.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Assisted customers in selecting over-the-counter medications and health care products.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Reduced waiting times for patients by implementing more efficient prescription filling process.
Pharmacy Assistant
7 Months- Assisted customers with product location, basic inquiries, and checkout processing.
- Maintained clean, orderly workstations while following pharmacy safety and confidentiality procedures.
- Adapted quickly to daily pharmacy workflows, service standards, and customer support tasks.
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
Education
High School Diploma
Skills
Filling prescriptions
Pharmaceutical calculations
Insurance billing
Prescription filling
Medication inventory management
Dosage calculations
Inventory management
Patient confidentiality
Pharmacy records management
Certification
- CPhT - Certified Pharmacy Technician
- BLS Provider (CPR/AED) — American Heart Association (AHA)
Languages
English
Professional Working
Persian
Native or Bilingual
Timeline
Certified Pharmacy Technician
Walmart
06.2026 - CurrentRead More
Pharmacy Technician Trainee
Walmart
09.2025 - 05.2026Read More
Pharmacy Assistant
Walmart
11.2024 - 08.2025Read More
Pharmacy Assistant
Parsian Pharmacy
06.2022 - 01.2023Read More
Toloe Sabzi
High School Diploma
Read More