Summary
Overview
Work History
Education
Skills
Timeline
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Fathima Munoz Martinez

Santa Fe,United States

Summary

Capable patient representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

6
6
years of professional experience

Work History

Patient Access Representative

Christus Health
Santa Fe, NM
05.2022 - Current
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Facilitated communication between patients and various departments and staff.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.

Shift Supervisor

Papa Murphy's
Santa Fe, NM
07.2018 - 05.2022
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked well with teammates and accepted coaching from management team.
  • Restocked and organized merchandise in front lanes.
  • Greeted over 20 patients per day.

Education

Associate of Science -

Santa Fe Community College
Santa Fe, NM
05.2024

High School Diploma -

Capital High School
Santa Fe, NM
05.2021

Skills

  • Hospital Security
  • Training Coordination
  • Insurance Company Knowledge
  • Providing Information and Resources
  • Caring and Empathetic
  • Patient Identification
  • Gathering Information From Patients
  • Phone and Email Etiquette
  • Bilingual Spanish and English
  • Punctual and Hardworking
  • Explaining Instructions
  • Resolving Problems

Timeline

Patient Access Representative

Christus Health
05.2022 - Current

Shift Supervisor

Papa Murphy's
07.2018 - 05.2022

Associate of Science -

Santa Fe Community College

High School Diploma -

Capital High School

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Fathima Munoz Martinez