Karen Garcia
Mesquite,TX
Summary
I am a hardworking, reliable bright person. I'm able to work independently in busy enviroments and i'm ready to use my knowledge into my next opportunity.
I'm passionate about what I do, I know how to get my job done.
My greatest strengths are communication, my writing skills and helping others.
Experience in accounts payable position, hospital setting and receptionist.
I work fast and efficient under pressure and always give the best of me.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
Baylor Scott & White Medical Center
Sunnyvale, TX
11.2025 - Current
- Facilitated patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
- Coordinated insurance verification and eligibility checks to enhance patient access and reduce delays.
- Managed appointment scheduling for multiple departments, optimizing patient flow and resource allocation.
- Resolved patient inquiries regarding billing and insurance issues, promoting positive patient experiences.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Administrative Assistant
L&C Fence And Gate
Dallas, TX
08.2023 - 07.2024
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Access Service Representative
Baylor Scott & White Hospital
06.2022 - 04.2023
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance
- Facilitated communication between patients and various departments and staff
- Followed document protocols to safeguard confidentiality of patient records.
Receptionist
Cheyenne Medical Lodge
07.2021 - 06.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Kept reception area clean and neat to give visitors positive first impression
- Confirmed appointments, communicated with clients and updated client records
- Answered central telephone system and directed calls accordingly
- Resolved customer problems and complaints
- Responded to inquiries from callers seeking information
- Managed multiple tasks and met time-sensitive deadlines
- Answered phone promptly and directed incoming calls to correct offices.
Receptionist
Venetian Nail Spa
07.2018 - 02.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
North Mesquite High School
Mesquite, TX05.2019
Skills
- Patient Identification
- Training Coordination
- Multitasking and Organization
- Pre-Admission Requests
- Outpatient Procedures
- Hospital Admissions
- Insurance Company Knowledge
- Registration and Scheduling
- Patient Needs Assessment and Referral
- Patient Confidentiality and Data Security
- Hospital Security
- Insurance Information Collection
- Systems Integration Software
- Critical Thinking
- Evaluating Quality of Care
- Resolving Problems
- Communicating to Patients and Families
- Quality Assurance
- Customer Service
- Database Search and Data Entry Skills
- Knowledge of Community Services and Programs
- Documenting and Recording Information
- Verifying Eligibility
- Scheduling Diagnostic Procedures
- Medical Services Administration
- Phone and Email Etiquette
- Work Quality Evaluation
- Calm and Effective Under Pressure
- PCI (Payment Card Industry)
- Insurance Form Processing
- Risk Management Assessments
- Medical Histories and Vital Statistics
- Administrative Skills
- Quickbooks
Timeline
Patient Access Representative
Baylor Scott & White Medical Center
11.2025 - Current
Administrative Assistant
L&C Fence And Gate
08.2023 - 07.2024
Access Service Representative
Baylor Scott & White Hospital
06.2022 - 04.2023
Receptionist
Cheyenne Medical Lodge
07.2021 - 06.2022
Receptionist
Venetian Nail Spa
07.2018 - 02.2020
High School Diploma -
North Mesquite High School