Fathom Woods
Austin,TX
Summary
Dynamic professional with a proven track record in volunteer program management, committed to contributing to organizational goals. Recognized for exceptional team collaboration, adaptability, and delivering impactful results in diverse environments. Expertise in project coordination, community outreach, and conflict resolution enhances the ability to drive initiatives forward. Highly regarded for reliability, innovative problem-solving skills, and strong interpersonal communication that fosters positive relationships and effective teamwork.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Program Volunteer Administrator
Austin Pets Alive
02.2025 - Current
- Recruited, onboarded, and trained volunteers, ensuring consistent, high quality support for operations. Managing 100+ volunteers since our hospital opened in July of this year.
- Led volunteer orientations and conducted shelter tours to teach volunteers about our mission, education, and how they can make a big impact.
- Built and sustained an engaged community of volunteers by cultivating strong relationships, mentoring individuals into leadership roles, and fostering a culture of learning and accountability. Our current volunteer satisfaction is 94%.
- Increased volunteer retention YTD by 30%.
- Implemented process improvements for volunteer scheduling, increasing efficiency and participation rates.
- Increased community awareness of the organization''s mission through targeted outreach initiatives.
- Enhanced program engagement by developing and implementing interactive activities for participants.
- Improved volunteer retention rates by fostering a supportive and inclusive environment.
Parvo ICU Manager
Austin Pets Alive
01.2020 - 02.2025
- Established productive collaborations with shelter partners to enhance intake processes.
- Consistently upheld and surpassed live release rates annually.
- Helped educate community members on the importance of preventative vaccinations, and empowering pet owners to succeed.
- Identified training gaps and created comprehensive courses and SOPs to improve operational efficiency and clarity across teams.
- Trained staff and volunteers on medical procedures and developed effective training drills
- Collaborated with leadership to create an extensive training workbook for Parvo and streamlined operational processes
- Planned and facilitated the 2021 hospital remodel project
- Recruited, trained, and recognized volunteers across multiple teams over the course of six and a half years
- Led daily operations to ensure optimal animal care and shelter management.
- Developed and implemented training programs for staff, enhancing team performance and service delivery.
Parvo ICU Veterinary Technician
Austin Pets Alive
09.2019 - 01.2020
- Support the recruitment and onboarding process by welcoming new volunteers and helping them get oriented to the program. Trained 50% of new Parvo volunteers.
- Help retain volunteers by offering encouragement, guidance, and feedback during shared work.
- Contribute to a positive culture by recognizing volunteer contributions through appreciation, gratitude, and recognition
- Help set volunteers up for success by clearly explaining tasks, providing hands-on guidance, and offering in-the-moment support
- Calculate medication dosages
- Intake and discharge patients, including bathing them out of the ward
- Administer medications orally, subcutaneously, and intravenously
- Place catheters and drawing blood
- Treating and Caring for cats that have Panleukopenia Virus as needed
- Communicate verbally and in writing with volunteers, other programs, peers, and Managers
Cat Adoption Counselor & Cat Care Staff
Austin Pets Alive
05.2018 - 09.2019
- Provided care in line with APA! Standards, including critical care, hospice care, and treatment for severe illness, communicable diseases, and behavioral challenges
- Followed the cat feeding protocol, including tube feeding and force feeding as required
- Adhered to APA!'s open adoption philosophy, reviewed adoption applications, and provided exemplary customer service to adopters
- Work closely with volunteers to build relationships and a strong sense of community.
- Processed adoptions and counseled potential adopters, while also caring the cats.
- Completed anywhere from 4-12 adoptions a day depending on foot traffic.
Education
Veterinary Assistant Certification - Veterinary Assistant
Animal Behavior College
Los Angeles, CA01.2012
Skills
- Database management and reporting
- Proficient in volunteer management software
- Interpersonal skills
- Organizing volunteer shifts
- Experience in onboarding volunteers
- Effective conflict resolution
- Experience in nonprofit organizations
- Skilled in training facilitation
- Instructional material creation
- Effective team leadership
Certification
Emotional CPR Course, 2021
Leadership Courses 501, 502, 503, 504
by Dr. Michael Stegen 2023,2024
Fear Free Training 2025
Languages
English
Training
- Emotional CPR Course, 2021
- Leadership Courses by Dr. Michael Stegen 501, 502, 503, 2024
- Fear Free Certification, 2025
Volunteer Experience
- Austin Pets Alive!, Austin, TX, Foster, 2018, Parvo Volunteer, 2018, Dog Foster Follow-Up Volunteer, 2018, Platinum Volunteer Award for hours logged, 2018-2019
- Bonner Animal Rescue, Kansas, 2013-2014, Kennel cleaning, cat care, husbandry, dog walking, adoption event promotion
- Habitat for Humanity 2010
- DFW Pug Rescue, 2009-2010, Fostering and adoption event promotion
Speaking Engagements
- Fetch Veterinary Conference, 2023, Kansas City, MO, Canine Parvovirus Monoclonal Antibody Panel
- Level Up: Veterinary Nurses and Technicians Summit, 2023, Canine Parvovirus: The Technician's Role in Educating Pet Owners on Prevention
- American Veterinary Medical Association Convention, 2024, Austin, TX, Spoke at the Elanco booth about our experience using the Canine Parvovirus Monoclonal Antibody at APA!
Timeline
Medical Program Volunteer Administrator
Austin Pets Alive
02.2025 - Current
Parvo ICU Manager
Austin Pets Alive
01.2020 - 02.2025
Parvo ICU Veterinary Technician
Austin Pets Alive
09.2019 - 01.2020
Cat Adoption Counselor & Cat Care Staff
Austin Pets Alive
05.2018 - 09.2019
Veterinary Assistant Certification - Veterinary Assistant
Animal Behavior College