Fatima Algasid
Dearborn,MI
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 2 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
5
5
years of professional experience
Work History
Owner
Gldn ivory llc
07.2022 - Current
- Developed business from ground up and prepared records and operations for smooth handover to new owners
- Startup and creation of operational procedures and workflow planning
- Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
Call Center Representative
AAA Insurance Company
11.2022 - 07.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Managed customer expectations by clarifying needs, identifying options and recommending products and services
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
- Engaged actively with callers, confirming or clarifying information and diffusing anger
- Offered resolutions to de-escalate calls and solve customer issues
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships
- Reviewed files, records and other obtained documents to respond to customer requests
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Built sustainable relationships and engaged customers by going extra mile
Secretary Manager
Abro Property Management LLC
Taylor, MI
12.2020 - 02.2021
- Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments
- Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives
- Coordinated office activities and operations to secure efficiency and compliance with company policies
- Automated office operations to manage client correspondence, record tracking and data communications
- Performed billing, collection and reporting functions for all offices
- On call availability 24/7
- Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Handled payroll processing accurately and efficiently, ensuring all employees were compensated fairly according to company policies.
- Enhanced office efficiency by streamlining filing systems and implementing effective organizational strategies.
Sales Manager
Almas Mall
01.2020 - 08.2020
- Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals
- Researched and capitalized on emerging opportunities to build business and expand customer base
- Supported all sales team members to drive growth and development
- Partnered with marketing team to align sales strategy with brand messaging across all communication channels.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Karbala's Tutoring Center
Self Employed
04.2019 - 09.2019
- Monitored and evaluated performance of school employees
- Managed school administration operations and organized teacher schedules, student registration processes and class orientation sessions
- Developed and managed budgets for academic and student affairs
- Visited classrooms to evaluate teacher instructional techniques as part of annual evaluation cycle
- Created and implemented developmentally-appropriate curriculum which addressed individual learning styles.
- Promoted a positive learning environment by fostering open communication among tutors, students, and parents
- Organized regular staff meetings for knowledge sharing, collaborative problem-solving, and building strong team dynamics among tutors.
- Promoted a positive learning environment by fostering open communication among tutors, students, and parents.
Education
High School Diploma -
Fordson High School
Dearborn, MINo Degree - Medical Assistant
Dorsey College
Dearborn, MI08.2024
Skills
- File and data retrieval systems
- Event coordination
- Scheduling and calendar management
- Report writing
- Accounts payable and receivable
- Data entry
- Troubleshooting
- Friendly, positive attitude
- Multitasking
- MS Office
- Leadership
- Organizational skills
- Communication
- Problem-solving abilities
- Technologically savvy
- Inbound and outbound calling
- Project management abilities
- Risk determination
- Customer relations
- NMLS knowledge
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
Accomplishments
- High Academic Honors
- Perfect Attendance Honors
- CPR Certification
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Swedish
Limited Working
Timeline
Call Center Representative
AAA Insurance Company
11.2022 - 07.2023
Owner
Gldn ivory llc
07.2022 - Current
Secretary Manager
Abro Property Management LLC
12.2020 - 02.2021
Sales Manager
Almas Mall
01.2020 - 08.2020
Karbala's Tutoring Center
Self Employed
04.2019 - 09.2019
High School Diploma -
Fordson High School
No Degree - Medical Assistant
Dorsey College