Fatima Alonso-Gonzalez
Firstwatch
Burtonsville,MD
2
Languages
5
years of professional experience
I am a hardworking server with customer service skills, strong work ethic, and attention to detail in order accuracy. Committed to maintaining high cleanliness standards and enhancing guest engagement. I enjoy learning things everyday and being able to engage with guests at work.
Work History
Server
1 Year 10 Months- Worked with team members to maintain good workflow during busy hours
- Manage food and beverage orders accurately
- Maintain cleanliness and organization of dining area to meet health standards
- I multitask by managing multiple tables without compromising service quality
- Serve food and beverages promptly with focused attention to customer needs
- Work with POS system to place orders, manage bills, and handle complimentary items
Front of House Team Member
2 Years 8 Months- Delivered exceptional customer service by efficiently handling orders
- Handled customer complaints professionally and efficiently
- Completed opening and closing duties
- Maintained a clean and organized dining area
- Collaborated with team members to ensure timely food preparation and orders were correct
Sales Associate
7 Months- Assisted customers in product selection
- Maintained organized merchandise displays
- Processed transactions efficiently
- Collaborated with team members to achieve sales goals and improve store performance
- Handled cash transactions adhering to company cash handling policies, ensuring accuracy in all financial exchanges
Education
No Degree - Cyber Security
High School Diploma
Skills
Order accuracy
Exceptional customer service
Cash management
Safe food handling
Health compliance
Food safety standards
Task prioritization
Team collaboration
Cash handling
Guest engagement
Time management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Firstwatch
10.2024 - CurrentRead More
Front of House Team Member
Chick-fil-A
04.2022 - 12.2024Read More
Sales Associate
Five Below
08.2021 - 03.2022Read More
Montgomery College
No Degree from Cyber Security
Read More
James Hubert Blake High School
High School Diploma
Read More