Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Fatima Castaneda

Tallahassee,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Conscientious customer service associate with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Overview

7
7
years of professional experience

Work History

Receptionist

Manocha, Mcsoley & Balan Family Dentistry
08.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Collected card payments, processed transactions and updated relevant records.

Customer Service Associate

Tally Food Equipment
01.2020 - 07.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.

Cashier

Mandarin Express
06.2018 - 01.2020
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Performed cash, card and check transactions to complete customer purchases.

Product Lister

Goodwill
03.2017 - 03.2018
  • Created customized marketing materials to increase product awareness.
  • Identified appropriate marketing channels and target customers for campaigns.
  • Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.

Education

Associate of Arts -

Tallahassee Community College
Tallahassee, FL
05.2023

High School Diploma -

St. John Paul II Catholic High School
Tallahassee, FL
05.2019

Skills

  • POS Systems and Ordering Platforms
  • Gift Wrapping Boxes
  • Responding to Difficult Customers
  • Order and Refund Processing
  • Building Customer Trust and Loyalty
  • Customer Account Management
  • Customer Support
  • Interpretation and Translation Services
  • Spanish Speaking
  • Inventory Replenishment
  • Livechat Messaging
  • Microsoft Access
  • Team-Oriented and Cooperative

Languages

Spanish
Native or Bilingual

Timeline

Receptionist

Manocha, Mcsoley & Balan Family Dentistry
08.2022 - Current

Customer Service Associate

Tally Food Equipment
01.2020 - 07.2022

Cashier

Mandarin Express
06.2018 - 01.2020

Product Lister

Goodwill
03.2017 - 03.2018

Associate of Arts -

Tallahassee Community College

High School Diploma -

St. John Paul II Catholic High School

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Fatima Castaneda