Fatima Garduza
Cicero,NY
Summary
Dynamic and dedicated professional with extensive customer service experience at Finish Line. Proven ability to enhance customer satisfaction through effective communication and teamwork. CPR certified and skilled in retail merchandising, I excel in fast-paced environments while maintaining a positive attitude and strong work ethic. Committed to creating a safe and welcoming atmosphere for all patrons.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
Finish Line
08.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
Lifeguard
Manor Pool
05.2022 - 09.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Monitored pools and surrounding areas for adherence to safety protocols.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
Food Handler
McDonald's
01.2021 - 01.2023
- Collaborated with team members to maintain a smooth workflow during peak service hours, contributing to an efficient operation.
- Consistently maintained a positive attitude and strong work ethic, contributing to a high-performing team environment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Assisted in inventory management, ensuring adequate stock levels and timely reordering of supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported kitchen staff in daily operations, including prep work, cooking, and dishwashing as needed to ensure seamless service.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Received, unpackaged and stored incoming food deliveries.
- Kept work areas neat, clean and in full compliance with company standards and applicable health codes.
Education
Associate of Science - Nursing
Morton College
Cicero, IL07-2025
High School Diploma -
Morton East
Cicero, IL05-2023
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Retail merchandising
- Strong communicator
- CPR certified
- Leadership qualities
- Friendly, positive attitude
- Teamwork and collaboration
- Flexible and adaptable
- Multitasking
Certification
- Certified Nursing Assistant
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier
Finish Line
08.2024 - Current
Lifeguard
Manor Pool
05.2022 - 09.2023
Food Handler
McDonald's
01.2021 - 01.2023
Associate of Science - Nursing
Morton College
High School Diploma -
Morton East
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