Fatima Gomez
Hostess, Server
Las Vegas,NV
Summary
Proven hospitality professional with a track record of enhancing guest experiences at Nora's Italian Cuisine through expert guest engagement and efficient multitasking. Skilled in reservations management and customer service, significantly reduced wait times and improved service standards. Excelled in a high-volume dining environment, demonstrating exceptional complaint handling and fostering repeat business. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Hostess
Nora's Italian Cuisine
Las Vegas , Nevada
2024.02 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Proactively support servers during peak hours by assisting with bussing tables and maintaining cleanliness in dining areas.
- Maintained clean and welcoming environment, ensuring comfort of guests throughout their visit.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Server
Meraki Greek Grill
Las Vegas , Nevada
2022.12 - 2023.12
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained clean and orderly dining area for enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
High School Diploma -
Ed W Clark High School
Las Vegas, NV05.2023
Skills
Customer Service
Effective Multitasking
Complaint Handling
Guest Engagement
Reservations Management
Phone Etiquette
Guest Relations
Hospitality service expertise
Detail Oriented
High-volume dining
Languages
Spanish
Native or Bilingual
Timeline
Hostess
Nora's Italian Cuisine
2024.02 - Current
Server
Meraki Greek Grill
2022.12 - 2023.12
High School Diploma -
Ed W Clark High School
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