FATIMA ZAHARA JAFARI
Dallas,TX
Summary
Result-oriented and capable administrative coordinator with 7 years of experience and a proven track record in optimizing processes and boosting productivity across various departments and environments. Dependable leader and ethical professional able to liaise with cross-functional teams to ensure service delivery. Proficiency with medical software and excellent computer literacy skills. Prior experience in an administrative role. Looking forward to joining a fast-paced firm to develop career and boost customer satisfaction.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
Ut Southwestern Medical Center
2023.02 - 2024.03
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Retail Sales Associate
UT Southwestern Medical Center
2021.02 - 2022.10
- Provides a positive customer experience with a fair, friendly, and courteous service
- Registers sale on a cash and card register by scanning items, itemizing and totaling customers purchase
- Resolves customer issues and answer question
Dispatcher/Safety Manager
All Time Logistics
2022.02 - 2022.08
- Scheduled, executed, and monitored customer-specific freight pickup and delivery orders
- Planned, coordinated, and tracked daily route assignments to drivers, efficiently
- Recorded and maintained all load and tracking data into computerized dispatch system
Care Coordinator
Hope Clinic Main
2019.01 - 2021.03
- A Care Coordinator(or PatientCare Coordinator) is a trained health professional that helps to manage a patient's care, for example, the elderly or disabled
- I monitor and coordinate patients' treatment plans, educate them about their condition, connect them with healthcare providers, and evaluate their progress
Caregiver
Triage Home Health Care
2018.06 - 2021.01
- Administer medications or treatments to the patient
- Preform housekeeping; such as cooking, cleaning, washing clothes or dishes and running errands
- Care for individual or families with personal care or help adjusting to new lifestyle
- Prepare and maintain records of client progress and services performed, reporting changes in clients condition to manager or supervisor
Customer Service Representative
PLS Check Cashier
2016.04 - 2018.06
- Customer Service and sales representative as a cashier
- Insurance sales and help customer to choose correct policy
- Wire transfer; as customer sending money to different country
- Cash handling and safe balance
- Answering customer calls, scheduling appointment for customer
Sale Representative
Wireless Expo
2013.02 - 2016.03
- Describe products to customer; accurately explained details of the merchandises
- Maintain and update customer service database
- Investigate and resolve customer inquiries and complaints in a timely and empathetic manner
Education
Bachelor - Science
Texas Women's University
Denton, TX09.2024
Phlebotomist -
Texas School of Phlebotomy
Dallas, TX08.2020
High School Diploma -
Emmett J Conrad High School
Dallas, TX06.2014
Skills
- Team leadership
- Staff appraisal and development
- Office management
- Policy and processes modification
- Customer support
Timeline
Patient Service Representative
Ut Southwestern Medical Center
2023.02 - 2024.03
Dispatcher/Safety Manager
All Time Logistics
2022.02 - 2022.08
Retail Sales Associate
UT Southwestern Medical Center
2021.02 - 2022.10
Care Coordinator
Hope Clinic Main
2019.01 - 2021.03
Caregiver
Triage Home Health Care
2018.06 - 2021.01
Customer Service Representative
PLS Check Cashier
2016.04 - 2018.06
Sale Representative
Wireless Expo
2013.02 - 2016.03
Bachelor - Science
Texas Women's University
Phlebotomist -
Texas School of Phlebotomy
High School Diploma -
Emmett J Conrad High School
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