FATIMA ZAHARA JAFARI
Dallas,TX
Summary
Result-oriented and capable administrative coordinator with 7 years of experience and a proven track record in optimizing processes and boosting productivity across various departments and environments. Dependable leader and ethical professional able to liaise with cross-functional teams to ensure service delivery. Proficiency with medical software and excellent computer literacy skills. Prior experience in an administrative role. Looking forward to joining a fast-paced firm to develop career and boost customer satisfaction.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
Ut Southwestern Medical Center
5323 Harry Hine Blvd, Dallas, Tx 75390
02.2023 - 03.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Retail Sales Associate
UT Southwestern Medical Center
Dallas, TX
02.2021 - 10.2022
- Provides a positive customer experience with a fair, friendly, and courteous service
- Registers sale on a cash and card register by scanning items, itemizing and totaling customers purchase
- Resolves customer issues and answer question
Dispatcher/Safety Manager
All Time Logistics
Dallas, TX
02.2022 - 08.2022
- Scheduled, executed, and monitored customer-specific freight pickup and delivery orders
- Planned, coordinated, and tracked daily route assignments to drivers, efficiently
- Recorded and maintained all load and tracking data into computerized dispatch system
Care Coordinator
Hope Clinic Main
Houston, TX
01.2019 - 03.2021
- A Care Coordinator(or PatientCare Coordinator) is a trained health professional that helps to manage a patient's care, for example, the elderly or disabled
- I monitor and coordinate patients' treatment plans, educate them about their condition, connect them with healthcare providers, and evaluate their progress
Caregiver
Triage Home Health Care
Dallas, TX
06.2018 - 01.2021
- Administer medications or treatments to the patient
- Preform housekeeping; such as cooking, cleaning, washing clothes or dishes and running errands
- Care for individual or families with personal care or help adjusting to new lifestyle
- Prepare and maintain records of client progress and services performed, reporting changes in clients condition to manager or supervisor
Customer Service Representative
PLS Check Cashier
Dallas, TX
04.2016 - 06.2018
- Customer Service and sales representative as a cashier
- Insurance sales and help customer to choose correct policy
- Wire transfer; as customer sending money to different country
- Cash handling and safe balance
- Answering customer calls, scheduling appointment for customer
Sale Representative
Wireless Expo
Dallas, TX
02.2013 - 03.2016
- Describe products to customer; accurately explained details of the merchandises
- Maintain and update customer service database
- Investigate and resolve customer inquiries and complaints in a timely and empathetic manner
Education
Bachelor - Science
Texas Women's University
Denton, TX09.2024
Phlebotomist -
Texas School of Phlebotomy
Dallas, TX08.2020
High School Diploma -
Emmett J Conrad High School
Dallas, TX06.2014
Skills
- Team leadership
- Staff appraisal and development
- Office management
- Policy and processes modification
- Customer support
Timeline
Patient Service Representative
Ut Southwestern Medical Center
02.2023 - 03.2024
Dispatcher/Safety Manager
All Time Logistics
02.2022 - 08.2022
Retail Sales Associate
UT Southwestern Medical Center
02.2021 - 10.2022
Care Coordinator
Hope Clinic Main
01.2019 - 03.2021
Caregiver
Triage Home Health Care
06.2018 - 01.2021
Customer Service Representative
PLS Check Cashier
04.2016 - 06.2018
Sale Representative
Wireless Expo
02.2013 - 03.2016
Bachelor - Science
Texas Women's University
Phlebotomist -
Texas School of Phlebotomy
High School Diploma -
Emmett J Conrad High School