Fatima Marcano Trenga
Lynn,MA
Summary
System Engineer with 10+ years of experience in customer service, technical support, sales, and operational efficiency. Experienced in managing the full sales process, from customer inquiries, quotations, and order processing to payment coordination, shipping logistics, and post-sales support. Skilled in bilingual customer relations, solar system design, technical product selection, and cross-functional collaboration, with a strong focus on customer satisfaction, problem-solving, and process improvement.
Overview
2
2
Languages
15
15
years of professional experience
Work History
Account Sales Manager
POWESTORE
Mooresville, North Carolina - Remote
01.2025 - 10.2026
- Designed residential solar systems based on client preferences and manufacturer product options from Sol-Ark, SMA, Fronius, Solis, and others.
- Reviewed customer needs, calculated material requirements, and prepared system designs using components such as inverters and batteries from brands like Pytes, Discover, Renon, and others.
- Worked with customer service, purchasing, and warehouse teams to support order processing and prompt delivery of solar system orders while maintaining strong customer satisfaction.
- Created PV basis of design documents covering module selection, string sizing, and other key items while staying current on new products and technologies.
- Worked directly with multiple manufacturers including Pytes, Solis, and Sol-Ark to develop bills of materials (BOMs) for residential and commercial solar systems, supporting accurate component selection and system compatibility.
- Communicated effectively with diverse customer groups including Spanish- and English-speaking clients, DIY homeowners, and installers.
- Took part in solar energy trade shows, built industry connections, and promoted company products and services to a wider audience.
Sales Manager, Latin America and Caribbean
Solamp INC
Boxborough, Massachusetts - Remote
06.2024 - 12.2024
- Supported preparation and management of sales quotes, proposals, and orders for residential and commercial solar projects, aligning recommendations with customer needs and business goals.
- Managed client relationships and account activity, building long-term partnerships and maintaining strong customer base.
- Coordinated sales workflow from initial customer inquiries and follow-ups through order processing and post-sales support.
- Presented product options, delivered customer presentations and product demonstrations, and supported pricing discussions.
- Resolved customer concerns, addressed pricing questions, and coordinated escalations when needed.
- Worked with operations, shipping, and billing teams to support accurate order processing and timely delivery.
- Updated sales records, customer account details, and documentation for sales activity and client communications.
- Represented company at industry trade shows and conferences, promoting products and services while developing new business relationships.
- Traveled to Puerto Rico to strengthen relationships with existing customers, identify new business opportunities, and develop partnerships with prospective clients.
Bilingual Customer/Sales Support Representative
altE Store
Boxborough, Massachusetts - Remote
11.2018 - 01.2024
- Handled customer support, enhancing company's reach to English and Non-English speaking customers
- Managed customer inquiries and resolved issues promptly.
- Improved customer satisfaction by providing timely and accurate information
- Responded to incoming sales calls, emails and assigned leads from assigned and new customers
- Manage return and credit processes, ensuring customer satisfaction and trust
- Cultivated and maintained meaningful business relationships with installers and other repeat customers.
- Coordinated customer orders and ensured timely delivery.
- Ensured accuracy in customer data, aiding in efficient problem resolution
- Collaborated with sales and accounting teams, improving internal communication and efficiency
- Collaborated with other departments to streamline processes related to sales support functions.
- Worked on special projects, demonstrating problem-solving skills and adaptability
Sales And Customer Service Staff
Boston Sports Apparel Company
Boston, MA
09.2017 - 11.2018
- Enhanced customer satisfaction by providing excellent service and product knowledge
- Effectively managed customer complaints, ensuring quick resolution and customer retention
- Resolved customer issues to enhance store efficiency and satisfaction.
- Executed strategies to increase business revenue and profitability.
- Ensured store cleanliness and organization, contributing to a positive shopping environment
- Performed tasks according to supervisor instructions to maintain operational standards.
Project Control Manager (Internship)
ORICONSULT
Maturin, Monagas
06.2012 - 01.2013
- Designed process improvement plans to streamline operations at Oriente Consultores, CA.
- Enhanced process control standards through implementation of effective evaluation criteria.
- Utilized systems engineering knowledge
- Resolved process control issues
- Significantly boosted operational productivity
- Introduced innovative analysis techniques for planning, elevating product process controls
- Focused on meticulous schedule reviews, enhancing overall project planning accuracy.
- Managed daily business requirements with organized schedules and effective delegation of assignments.
System Operation And Maintenance Supervisor
Venezolana de Comunicaciones y Sistemas C.A
Maturin, Monagas
05.2011 - 01.2012
- Implemented innovative solutions to improve service delivery
- Consistently achieved customer satisfaction through effective problem-solving.
- Delivered customer-centric services through efficient document preparation and printing processes
- Executed daily opening and closing procedures, ensuring compliance with company standards.
Education
Sales and Marketing Professional -
Computer Systems Institute
Charlestown, MA01-2018
Bachelor of Science in Systems Engineering -
Universidad De Oriente (VE)
Venezuela08-2013
Skills
- Customer relationship management
- Microsoft PowerPoint
- Management skills
- Attention to detail
- Adaptability
- Teamwork
- Microsoft Word
- Microsoft Excel
- Problem solving
- Self-motivation
- Microsoft Office proficiency
- Organizational skills
- Customer service orientation
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Account Sales Manager
POWESTORE
01.2025 - 10.2026
Sales Manager, Latin America and Caribbean
Solamp INC
06.2024 - 12.2024
Bilingual Customer/Sales Support Representative
altE Store
11.2018 - 01.2024
Sales And Customer Service Staff
Boston Sports Apparel Company
09.2017 - 11.2018
Project Control Manager (Internship)
ORICONSULT
06.2012 - 01.2013
System Operation And Maintenance Supervisor
Venezolana de Comunicaciones y Sistemas C.A
05.2011 - 01.2012
Sales and Marketing Professional -
Computer Systems Institute
Bachelor of Science in Systems Engineering -
Universidad De Oriente (VE)