Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Fatima-Maria Regalado

Richardson,United States

Summary

Self-motivated individual highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Dedicated to surpass expectations and provide exceptional service to clients and guests.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Catering Sales Coordinator

Omni Hotels & Resorts
Frisco, TX
06.2023 - Current
  • Upheld catering sales procedures through the understanding of contract legalities, department procedure, and manager shadowing.
  • Created and continued client relations to establish a stronger interpersonal relationship to enhance experiences
  • Translated event details to Banquet Event Orders and Resumes to be communicated to other departments
  • Scheduled and performed personal client site visits, for visual needs, performing sales procedures.
  • Maintained knowledge of the whereabouts of all accounts to ensure a continuing process while incase of the absence of the manager

Event Concierge

The Omni Hotels at The Star
Frisco, TX
03.2023 - 06.2023
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Confirmed set up conference rooms with food and beverages and audio/visual equipment according to client requirements per BEO
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.

Front Office Specialist

Richardson Spine and Sport Therapy
Richardson, TX
03.2022 - 03.2023
  • Greeted incoming patients, completed registration procedures and checked each into system.
  • Assisted front office staff by taking initiative to help upper management and coordinate holiday & work events.
  • Maintained office security by following safety procedures and controlling access via reception desk.
  • Calculated money due and processed payments.

Assistant Manager

HERE Asian Cuisine
Flower Mound, TX
12.2018 - 11.2021
  • Maintained a light and welcoming environment for the benefit of the staff and customers.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Front Desk Clerk

Surpointe ER
Denton, TX
04.2020 - 07.2020
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Maintained clean and presentable reception area to maintain professional business reputation.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Education

Kinesiology

University of North Texas
Denton, TX
12.2021

Skills

  • Verbal and Written Communication
  • Outreach Planning
  • Organization and Time Management
  • Agenda Setting and Control
  • Complaint Resolution
  • Client and Interpersonal Relationship
  • Negotiation

Languages

Tagalog
Professional

Certification

  • Basic Life Support - CPR Certified

Timeline

Catering Sales Coordinator

Omni Hotels & Resorts
06.2023 - Current

Event Concierge

The Omni Hotels at The Star
03.2023 - 06.2023

Front Office Specialist

Richardson Spine and Sport Therapy
03.2022 - 03.2023

Front Desk Clerk

Surpointe ER
04.2020 - 07.2020

Assistant Manager

HERE Asian Cuisine
12.2018 - 11.2021

Kinesiology

University of North Texas

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Fatima-Maria Regalado