Fatima Rodriguez
Dickinson,TX
Summary
Dedicated server with 5+ years of experience in the hospitality industry, excelling in customer service and teamwork. Proven ability to communicate effectively and multitask in fast-paced environments. Bilingual and attentive to detail, committed to enhancing guest experiences and fostering a welcoming atmosphere. Currently pursuing a degree in the medical field, bringing a strong foundation in care and service.
Overview
6
6
years of professional experience
Work History
Server
Pier 6 Seafood & Oyster House
San Leon, TX
10.2020 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently while ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
- Trained new servers on menu items, service standards, and restaurant procedures.
- Resolved customer inquiries and complaints promptly to enhance guest satisfaction.
- Implemented best practices for upselling menu items, increasing overall sales performance.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Nursing
College of The Mainland
Texas City, TX12-2028
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Excellent communication
- Team collaboration
- Multitasking and organization
- Bilingual
- Strong attention to detail
Languages
Spanish
English
Timeline
Server
Pier 6 Seafood & Oyster House
10.2020 - Current
Nursing
College of The Mainland