Summary
Overview
Work History
Education
Skills
Timeline
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Fatima Bravo Arenas

Miami,FL

Summary

Highly adaptable individual bringing over 25 years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.

Overview

39
39
years of professional experience

Work History

Virtual Customer Service Representative

CarBrav llc
Miami, FL
12.1998 - Current
  • Worked with companies HSN, TracFone, Aarp roadside service, AAA GE and currently with Agero which branches over with Progressive, Good Sam, Toyota , Nissan ,State Farm , USAA many other companies that require roadside assistance.
  • Retained high level of knowledge of company's products and services to deliver information on complementary offerings and increase cross-selling.
  • Utilized active listening and communication skills to address customer inquiries.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Elections Specialist

Miami Dade Elections
Miami, FL
08.2018 - 02.2023
  • Process applications under strict procedures and guidelines for Vote by Mail ,Registration and Petitions.
  • Delivered personalized service for citizens engaging in new voter registrations and vote by mail departments in a high pressure environment while handling secured data with precautions to citizens private information.

Senior Customer Service Agent

Ryder Systems
Miami, FL
08.1985 - 08.1999
  • Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
  • Implemented company processes to effectively resolve customer service issues.
  • Handled complaints and issues for managers during busy time periods.

Education

Some College (No Degree) - Eduction

Miami Dade College
Miami, FL

Skills

  • Customer Service Specialist
  • Excel, Power Power point, Adobe pdf
  • Efficient and Detail-Oriented
  • English and Spanish Fluency

Timeline

Elections Specialist

Miami Dade Elections
08.2018 - 02.2023

Virtual Customer Service Representative

CarBrav llc
12.1998 - Current

Senior Customer Service Agent

Ryder Systems
08.1985 - 08.1999

Some College (No Degree) - Eduction

Miami Dade College

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Fatima Bravo Arenas