Fatimah Niang
Bronx
Summary
Detail-oriented professional with a strong background in customer service and front desk operations. Proven ability to enhance guest experiences through effective communication and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Candlewood Suites Hotel
New York, NY
08.2025 - Current
- Greeted and assisted guests with check-in and check-out processes, ensuring smooth arrivals and departures.
- Managed phone inquiries, providing accurate information about hotel services and amenities to enhance guest experience.
- Maintained cleanliness and organization of front desk area, creating a welcoming environment for guests.
- Processed reservations using property management system, ensuring accuracy in booking details and guest requests.
Barista
Dark Matter Coffee
New York, NY
11.2024 - 07.2025
- Crafted high-quality espresso beverages while ensuring consistency and flavor profiles.
- Maintained cleanliness and organization of workstations to enhance operational efficiency.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Operated espresso machines and brewing equipment with proficiency and attention to detail.
- Assisted in training new staff on beverage preparation techniques and customer engagement strategies.
- Collaborated with team members to streamline workflow during peak hours, improving service speed.
Shift Leader
Just Salad
New York, NY
06.2023 - 11.2024
- Led team in high-volume service environment, ensuring efficient operations and customer satisfaction.
- Trained new staff on company policies, food safety standards, and operational procedures.
- Coordinated shift schedules, optimizing coverage for peak business hours and employee availability.
- Monitored inventory levels, reducing waste through effective stock management and ordering practices.
- Trained new employees and delegated daily tasks and responsibilities.
- Conducted regular performance evaluations, providing feedback to team members for skills development.
Agent Services Representative
State Farm
New York, NY
01.2023 - 05.2023
- Assisted customers with inquiries and resolved issues through effective communication.
- Collaborated with team members to streamline processes and improve customer satisfaction ratings.
- Provided product information to customers, enhancing their purchasing experience and loyalty.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science -
Borough of Manhattan Community College
New York, NY12-2025
High School Diploma -
Manhattan Early College School For Advertising
New York, NY06-2020
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Scheduling
- Verbal and written communication
- Front office management
- Hospitality services
Languages
English
Native or Bilingual
wolof
Native or Bilingual
French
Elementary
Timeline
Front Desk Receptionist
Candlewood Suites Hotel
08.2025 - Current
Barista
Dark Matter Coffee
11.2024 - 07.2025
Shift Leader
Just Salad
06.2023 - 11.2024
Agent Services Representative
State Farm
01.2023 - 05.2023
Associate of Science -
Borough of Manhattan Community College
High School Diploma -
Manhattan Early College School For Advertising