Fatimazahra Chaabane
MCLEAN,VA
Summary
Dedicated customer service professional with experience managing high-volume interactions in fast-paced environments. Proven ability to resolve customer concerns, communicate policies clearly, and maintain professionalism under pressure. Multilingual (Arabic, French, English) with strong adaptability and technical skills. Eager to contribute to a customer-focused team in the airline industry.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Retail Sales Associate
Macy's
MCLEAN
06.2024 - 12.2025
- Handled 50+ customer interactions per shift in a fast-paced environment.
- Resolved customer concerns, complaints, and product issues while maintaining professionalism.
- Communicated store policies, returns, and promotions clearly and accurately.
- De-escalated upset customers and provided solutions to ensure customer satisfaction.
- Processed transactions accurately using POS systems and digital platforms.
- Assisted customers with product inquiries, availability checks, and order tracking.
- Collaborated with team members to meet daily performance and service goals.
- Maintained detailed knowledge of products to provide accurate information and recommendations.
- Delivered consistent, high-quality customer service resulting in repeat business.
Receptionist
Bally
MCLEAN
02.2024 - 06.2024
- Managed high-volume incoming phone calls and directed them appropriately.
- Greeted clients professionally and provided accurate information regarding services and policies.
- Scheduled appointments and updated customer records using computer systems.
- Responded to customer inquiries via phone and in person in a timely manner.
- Handled sensitive information with confidentiality and professionalism.
- Resolved client concerns and escalated complex issues when necessary.
- Maintained organized documentation and ensured accurate data entry.
- Multitasked efficiently while managing calls, administrative duties, and customer requests.
- Delivered excellent customer service in a fast-paced environment.
Education
Bachelor of Science - Management
Ibn-Zohr University
02.2019 - 07.2022
Skills
- Customer Service Excellence
- High-Volume Call Handling
- Conflict Resolution & De-escalation
- Clear Verbal & Written Communication
- Multitasking in Fast-Paced Environments
- Problem-Solving
- Active Listening
- Time Management
- Attention to Detail
- Adaptability
- Team Collaboration
- Data Entry & Documentation Accuracy
- Microsoft Office (Word, Excel, Outlook)
- POS & Computer Systems
- Ability to Learn New Software Quickly
- Multilingual: Arabic, French, English
Languages
English
Full Professional
French
Full Professional
Arabic
Native/ Bilingual
Timeline
Retail Sales Associate
Macy's
06.2024 - 12.2025
Receptionist
Bally
02.2024 - 06.2024
Bachelor of Science - Management
Ibn-Zohr University
02.2019 - 07.2022