Fatinah Davis
Greensboro,NC
Summary
Dedicated cashier trainer with expertise in employee training, conflict resolution, and attention to detail. Proven ability to enhance team collaboration and improve customer service outcomes.
Overview
19
19
years of professional experience
Work History
Cashier Trainer
Moses Cone Hospital
Greensboro, North Carolina
03.2011 - Current
- Trained new cashiers on point-of-sale systems and transaction procedures to ensure smooth operations.
- Ensured compliance with hospital policies during cashier operations and customer interactions.
- Assisted in developing training materials for cashier staff and ongoing education programs.
- Mentored cashiers to enhance customer service skills, resulting in improved customer satisfaction.
- Monitored cash handling procedures to maintain accuracy and integrity in transactions.
- Provided constructive feedback on cashier performance to strengthen team effectiveness and service quality.
- Conducted regular audits of cash registers to ensure adherence to financial protocols.
- Trained cashiers in customer service best practices, such as greeting customers with a friendly smile and providing excellent service.
- Evaluated staff skills to determine cross-training needs.
Server/Ambassador
Heartland at Moses Cone
Greensboro, North Carolina
02.2011 - 03.2013
- Delivered exceptional customer service by quickly taking orders and addressing inquiries to enhance guest satisfaction.
- Maintained cleanliness and organization of dining area throughout service shifts.
- Coordinated with kitchen staff to ensure timely delivery of food and drinks, improving overall dining experience.
- Delivered food orders promptly and courteously.
- Worked alongside restaurant staff to streamline operations, contributing to a smooth and efficient service environment.
- Followed health safety guidelines when preparing and serving food products.
- Inspected food quality before serving to ensure safety and satisfaction.
Waitress Trainee
Whitestone at Masonic Home
Greensboro, North Carolina
06.2007 - 02.2011
- Delivered exceptional customer service, enhancing dining experience for residents and families.
- Took and processed food and beverage orders accurately.
- Coordinated with team members to streamline service flow and improve guest satisfaction.
- Exhibited professionalism in fast-paced environment, contributing to positive team dynamics.
- Followed safety and hygiene protocols during food handling.
- Assisted in maintaining cleanliness of dining areas and utensils.
Education
Bachelor of Science - Criminal Justice
North Carolina A&T State University
Greensboro, NC12-2026
Associate of Applied Science - Criminal Justice
Wake Technical Community College
Raleigh, NC05-2025
High School Diploma -
Ben L. Smith High School
Greensboro, NC06-2007
Skills
- Employee training
- Customer service
- Team collaboration
- Problem solving
- Conflict resolution
- Time management
- Attention to detail
Accomplishments
Employee of the month
Timeline
Cashier Trainer
Moses Cone Hospital
03.2011 - Current
Server/Ambassador
Heartland at Moses Cone
02.2011 - 03.2013
Waitress Trainee
Whitestone at Masonic Home
06.2007 - 02.2011
Bachelor of Science - Criminal Justice
North Carolina A&T State University
Associate of Applied Science - Criminal Justice
Wake Technical Community College
High School Diploma -
Ben L. Smith High School