Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessika Rivera

Whittier,CA

Summary

I consider myself to be a dynamic professional with extensive experience at Starbucks, excelling in cash handling and team leadership. Proven success in developing employee capabilities and improving customer satisfaction through targeted upselling approaches. Adept at inventory management, I can settle conflicts while fostering a motivated team that consistently meets operational goals.

Overview

10
10
years of professional experience

Work History

Cashier Trainer

Flame Broiler
Santa Fe Springs, CA
09.2015 - 09.2017
  • Ensured store cleanliness and efficient cash operations, enhancing overall customer experience.
  • Trained new hires on cash operations and store protocols, fostering a knowledgeable team.
  • Mastered the full menu to streamline POS operations, improving transaction efficiency.

Shift Supervisor

Starbucks
La Mirada, CA
09.2017 - Current
  • Led a cross-functional team of 4 to 8 individuals. Mentored over 20 new and existing employees in solution selling strategies, customer relationship management, and product knowledge.
  • Managed daily cash flow operations ranging from $3,000 to $10,000, ensuring accuracy and security in financial transactions.
  • Utilized store data to forecast inventory needs accurately, reducing waste and maintaining store safety and cleanliness.
  • Mastered the complete menu, including popular public creations, enhancing customer satisfaction.

Education

High School Diploma -

California High School
Whittier, CA
06-2014

Massage Therapy

Everest College
City Of Industry, CA
01-2015

Skills

  • Cash handling
  • Point of sale
  • Inventory management
  • Employee training
  • Customer service
  • Team leadership
  • Conflict resolution
  • Time management
  • Store operations
  • Product knowledge
  • Safety compliance
  • Employee motivation
  • Upselling strategies
  • Patience and empathy

Timeline

Shift Supervisor

Starbucks
09.2017 - Current

Cashier Trainer

Flame Broiler
09.2015 - 09.2017

High School Diploma -

California High School

Massage Therapy

Everest College

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