Fatoumata Diallo
Dublin,GA
Summary
Dynamic and dependable, with a proven track record at Walmart, I excel in customer service and cash handling, ensuring accuracy and fostering loyalty. Skilled in Microsoft Office and known for exceptional teamwork and empathy, I consistently enhance customer satisfaction and reduce loss, demonstrating a strong work ethic and integrity.
Overview
4
4
years of professional experience
Work History
Cashier
Walmart
Dublin, GA
01.2023 - 08.2023
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Answered questions about store policies and addressed customer concerns.
Asset Protection Associate
Walmart
Dublin, GA
01.2023 - 08.2023
- Patrolled store departments to check for suspicious activities.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Controlled reduction of loss inventory by protecting company assets.
- Wrote reports outlining activities and results.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Assisted law enforcement in the apprehension of shoplifters, providing necessary evidence and documentation for successful prosecutions.
- Wrote reports for internal and external crime, burglary, or theft.
- Contacted local authorities and apprehended shoplifters.
- Checked CCTV for evidence of shoplifting.
- Investigated and reported any suspicious activity to local law enforcement and store management to obtain quick response.
Cashier
Burger King
Dublin, GA
09.2019 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor Cybersecurity - Information Technology
Georgia Southern University
Statesboro, GAAssociate Cybersecurity - Computer And Information Systems Security
Oconee Fall Line Technical College
Sandersville, GA05.2021
High School Diploma -
Dublin High School
Dublin, GA05.2019
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Payment Processing
- ID Verification
- Honest and Dependable
- Reliable and Responsible
- Team Collaboration
- Active Listening
- Microsoft Office
- HTML
- CSS
Languages
French
Native or Bilingual
Timeline
Cashier
Walmart
01.2023 - 08.2023
Asset Protection Associate
Walmart
01.2023 - 08.2023
Cashier
Burger King
09.2019 - 01.2023
Bachelor Cybersecurity - Information Technology
Georgia Southern University
Associate Cybersecurity - Computer And Information Systems Security
Oconee Fall Line Technical College
High School Diploma -
Dublin High School