Fatoumata Sidibe
Bothell,WA
Summary
Results-driven Area Supervisor and Business Owner with 15+ years of combined experience in business operations and the healthcare industry. Demonstrated expertise in program management, client management, financial reporting, leadership, and operations management. Skilled in strategic planning, team building, and customer service. Committed to fostering positive workplace culture and achieving business goals.
Overview
20
20
years of professional experience
Work History
Area Supervisor
ResCare Residential Services
02.2020 - Current
- Supervised residential services support,
- ensuring participants' health, safety, and social needs were met.
- Managed clients' financial accounts and coordinated with relevant personnel.
- Coordinated and facilitated medical and behavioral programs.
- Led and developed a team of 10 employees, providing training and ongoing staff development.
- Maintained compliance with regulations and documented client records accurately.
- Built positive relationships with participants' families, vocational program staff, and other service providers.
Direct Support Professional
Alpha Supported Living Services
09.2017 - Current
- Supported individuals with disabilities in a group home setting, assisting with daily living activities.
- Provided personal care, administered medication, and maintained patient records.
- Created a safe and trusting environment for care and encouraged social interactions.
- Transported clients to medical appointments and monitored their overall well-being.
- Maintained accurate documentation and communicated changes to supervisors.
Business Owner
Fatou LLC/ Fatou Beauty
01.2011 - 04.2018
- Founded and managed FATOU LLC, overseeing all business operations.
- Conducted market research, developed marketing strategies, and managed financial needs.
- Built strong relationships with customers, vendors, and partners.
- Implemented sales and marketing tactics, resulting in a 20% increase in sales.
- Negotiated contracts and procured products.
Office Assistant
Westfield Nursing Assistant Institute
03.2015 - 12.2017
- Provided comprehensive office support, including data entry, phone management, and customer interaction.
- Managed records, scheduled training classes, and prepared documents.
- Assisted with budgeting and financial management.
- Ensured the accuracy and security of office information.
Supervisor of Operations
Timity And Sons Beauty Supply
10.2008 - 12.2010
- Managed purchasing, sales, marketing, and customer operations.
- Maintained inventory controls and optimized store schedules.
- Coached sales associates and improved customer satisfaction.
- Provided excellent customer service and resolved issues.
Personal Banking Associate
COOPEC
07.2003 - 05.2007
- Provided financial advice and managed customers' portfolios.
- Assisted with account setup, loan applications, and new services.
- Processed transactions and cross-sold financial products.
Education
Bachelor of Science - Accounting
American InterContinental University
Schaumburg, IL12.2024
Associate of Science - Business Administration And Management
American InterContinental University
Schaumburg, IL06.2016
Associate of Science - Accounting
ESC CASTAING
Abidjan, Ivory Coast07.2003
Skills
Program and Project Management
Account & Client Management
Project Planning and Scheduling
Leadership and Team Building
Data Analysis
Risk Analysis and Management
Relationship Management
Business Management and Strategy Planning
Adaptability and Fast Learning
Effective Time Management
Behavioral Management
Customer Complaint Resolution
Operations Management and Budgeting
Languages
French
Native or Bilingual
Timeline
Area Supervisor
ResCare Residential Services
02.2020 - Current
Direct Support Professional
Alpha Supported Living Services
09.2017 - Current
Office Assistant
Westfield Nursing Assistant Institute
03.2015 - 12.2017
Business Owner
Fatou LLC/ Fatou Beauty
01.2011 - 04.2018
Supervisor of Operations
Timity And Sons Beauty Supply
10.2008 - 12.2010
Personal Banking Associate
COOPEC
07.2003 - 05.2007
Bachelor of Science - Accounting
American InterContinental University
Associate of Science - Business Administration And Management
American InterContinental University
Associate of Science - Accounting
ESC CASTAING
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