Fatuma Shiwoko
Phoenix,AZ
Summary
Experienced Supervisor and research assistant, ensuring team members perform tasks timely and in an organized manner. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Patient Enrollment Specialist
Cognitive Clinical Trial
Mesa, AZ
07.2022 - Current
- Did over 100 outbound calls daily to recruit patients for studies.
- Communicated effectively via telephone, email with prospective patients
- Screened patients over phone for studies by getting their medical background, medical history and demographics.
- Assisted in scheduling patients in person visits and follow ups by using different portals and systems.
- Communicated protocol requirements and compensation reimbursement effectively to clients
- Updated, entered and reviewed patient data.
Recruited Patients for different studies via inbound and outbound calls.
Caregiver
Alarys Home Health
Scottsdale, AZ
02.2023 - 03.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Enrollment Specialist
Primavera Online High School
Chandler, AZ
03.2022 - 07.2022
- Met or exceeded enrollment and retention goals consistently.
- Helped over 500 students complete applications and navigate admissions processes.
- Created and followed call scripts and flows to maximize effectiveness.
- Communicated details about available classes, materials and services.
- Finalized and processed enrollment applications.
Reached out to applicants via calls, texts, emails and social media.
Assistant Manger at Berridge
Mi Casa Su Casa Group Home
Phoenix, AZ
01.2022 - 05.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Organized entertaining recreational activities for home while staying within $300 budget.
- Mentored and coached staff to improve performance and interactions with residents.
- Assisted residents with basic hygiene and healthcare needs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
Youth Care Worker
Our Family Services
Tucson, AZ
09.2020 - 11.2021
- Enforces house rules for safety of all clients
- Conducted new youths intake at initial contact
- Ensures security, safety, and cleanliness of facility
- Maintains related documentation and records
- Attends and participates in monthly staff meetings
- Facilitates crisis intervention, conflict resolution and group problem-solving as needed
- Effectively links clients with appropriate community resources and advocate for client needs
- Completed clear and concise documentation of youth behavior and actions
Caregiver
Home care assistance of Tucson
Tucson, AZ
07.2020 - 12.2020
- Built strong relationships with clients to deliver emotional support and companionship.
- Transported clients to and from medical appointments with safety and efficiency.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Provided compassionate and patient-focused care to cultivate well-being.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Completed regular check-ins and progress report for each client.
Child Care Center Assistant Director
Mandela Child Learning Center
Tucson, AZ
03.2019 - 08.2020
- Supervise and evaluate teachers, provide mentoring and training to help teachers to improve their skills
- Used interactive visuals and static worksheets to teach and monitor 30 children when needed
- Interviewed over 42 individuals and families to assess needs and provide informational resources
- Maintain center paperwork, keeping files on each child and proof of meeting government regulations
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs
Independent Mobilizer
Somali Bantu FGC
Tucson, AZ
10.2016 - 07.2019
- Supported research that promotes health equity by going out into Somali Bantu community and conducting research on females who were circumcised
- Conducted over 50 surveys on participants
- Reported plans, findings and results to employers and insurance carriers
- Strengthened base and presented united front in opposition to Female genital circumcision issues
- Built partnerships with related organizations to develop support and gain greater attention for important issues
Research Assistant
Cognition and Neuroimaging Lab
Tucson, AZ
08.2015 - 05.2017
- Screened over 75 older adult participants
- Conducted Glucose project using glucometer and slight touch shot
- Cataloged data and research into excel databases
- Analyzed statistical data using both modern and traditional methods
- Assisted in research support of data processing operations for large survey research projects
- Collaborated with leadership team to identify relevant questions and determine best methods of collection
- Cleaned and maintained equipment in good working order
- Wrote and edited data collection forms and questionnaires
- Entered data into excel, modeled results and generated reports
- Planned, modified, and executed research techniques, procedures and tests
Education
Bachelor of Arts - Psychology And Journalism
06.2013 - 12.2017
Skills
- Microsoft Word applications, Excellent communication skills,Detail Oriented
- Data entry
- Critical Thinking
- Problem Solving
- Time Management Skills
- Data collection
- Data collection and analysis
- General Office Duties
Timeline
Caregiver - Alarys Home Health
02.2023 - 03.2023
Patient Enrollment Specialist - Cognitive Clinical Trial
07.2022 - Current
Enrollment Specialist - Primavera Online High School
03.2022 - 07.2022
Assistant Manger at Berridge - Mi Casa Su Casa Group Home
01.2022 - 05.2022
Youth Care Worker - Our Family Services
09.2020 - 11.2021
Caregiver - Home care assistance of Tucson
07.2020 - 12.2020
Child Care Center Assistant Director - Mandela Child Learning Center
03.2019 - 08.2020
Independent Mobilizer - Somali Bantu FGC
10.2016 - 07.2019
Research Assistant - Cognition and Neuroimaging Lab
08.2015 - 05.2017
University of Arizona - Bachelor of Arts, Psychology And Journalism
06.2013 - 12.2017
Similar Profiles
Arielle RomanoArielle Romano
Nurse Coordinator at Clinical Trial MediaNurse Coordinator at Clinical Trial Media
Matthew ReaderMatthew Reader
Sr. Laboratory Data Manager at CTI Clinical Trial and Consulting ServicesSr. Laboratory Data Manager at CTI Clinical Trial and Consulting Services
Kimmy LyKimmy Ly
Research Assistant Intern at Monash Clinical and Cognitive Neuroscience of Sleep LabResearch Assistant Intern at Monash Clinical and Cognitive Neuroscience of Sleep Lab