Fausto Morales
El Centro,CA
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
20
20
years of professional experience
Work History
General Manager
Caliber Collision
El Centro, CA
09.2013 - Current
- Led daily operations, strategic vision, and long-term planning to drive consistent year-over-year business growth in the service department.
- Increased revenue by reducing operational costs, managing technician and advisor schedules, and conducting variance and risk analysis, implementing corrective actions where necessary.
- Conducted daily meetings with service advisors, technicians, paint, and detail departments to overcome sales obstacles and ensure seamless operations.
- Analyzed performance data from insurance partners to evaluate and enhance operational processes, forecasting business needs based on current market conditions.
- Developed and implemented business strategies, improving operational quality, efficiency, and team productivity through better systems and procedures.
- Enhanced productivity by managing budgets, overseeing indirect employees, and ensuring accounts were properly maintained.
- Managed departmental budgets, monitored P&L statements, and consistently achieved margin targets, aligning with company growth objectives.
Auto Damage Adjuster
GEICO
Los Angeles, CA
12.2008 - 12.2011
- Examined photographs, surveillance, and relevant documents to assess claims; Negotiated settlements with claimants; Documented findings in concise reports
- Facilitated efficient coordination between local body shops and customers by acquiring necessary rental vehicles and managing project timelines with exceptional skills.
- Negotiated with body shops on behalf of customers to secure best possible prices for repairs.
- Provided guidance and technical advice to body shop personnel on proper repair techniques.
- Evaluated customer satisfaction with completed repairs by conducting follow-up calls.
- Documented vehicle damage and submitted photographs and in-depth reports to the claims department for effective processing.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes. Inspected vehicles involved in accidents and generated reports, showing estimated repair costs.
- Developed relationships with various vendors in order to obtain discounts on parts orders.
- Attended monthly meetings with internal staff members in order to discuss new procedures, policies pertaining to auto damage assessment, repair processes.
Graphic Designer
Imperial Valley Weekly
Holtville, CA
09.2004 - 08.2007
- Developed graphics, logos and layouts for product illustrations, company logos, and websites.
- Created visual concepts using computer software to communicate ideas that inspire, inform, or captivate consumers.
- Collaborated with clients and stakeholders to ensure satisfaction of design deliverables.
- Edited photographs for use in digital media platforms including web banners and social media posts.
- Generated website designs that are visually appealing yet user-friendly across multiple browsers and devices.
- Assisted in selecting colors, images, text style and layout for each project.
- Reviewed feedback from clients or other stakeholders on existing designs before making necessary modifications.
Education
Associate of Arts -
High Tech Institute
Phoenix10-2004
GED -
Calexico High School
Calexico, CA06-2003
Skills
- Financial Administration
- Sales
- Operations Oversight
- Program Administration
- Branding
- P&L Management
- I-CAR
- EPA 609 Certification
Languages
English
Professional
Spanish
Professional
Timeline
General Manager
Caliber Collision
09.2013 - Current
Auto Damage Adjuster
GEICO
12.2008 - 12.2011
Graphic Designer
Imperial Valley Weekly
09.2004 - 08.2007
Associate of Arts -
High Tech Institute
GED -
Calexico High School
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