Fawn Jefferson
Ridgecrest,CA
Summary
Results-focused business owner dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
37
37
years of professional experience
Work History
Cosmetologist
Madison Avenue
1987.01 - Current
- Properly advise clients and customers on products and services by analyzing patrons’ hair and other physical features to determine and recommend beauty treatment, suggest hairstyles based on customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
- Demonstrate and sell hair care products and cosmetics and apply creativity to art or design work with knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformation that they undergo, including the use of chemical interaction, danger signs, production techniques, and disposal methods
- Responsible for adhering to California State Board health and sanitation guidelines by properly cleaning and maintaining workspace area
- Schedule and maintain calendar and customer records by scheduling consultations, and/ or appointments.
Office Manager
Jasbir H Sandhu
2001.01 - 2018.01
- Serves as executive assistant to the management support team, handles busy phone system and functions as primary liaison to customers to ensure a consistently positive customer experience
- Provides supervision of patients scheduling, registration, records, billing, and financial counseling
- Maintain Medical records, billing and delinquent accounts, data entry and processing, and cash and credit card posting
- Process payroll and maintain financial record and billing reconciliation
- Responsible for reconciling account information, filing patients, records, and processing and filing insurance claims
- Develops and implements, maintain office policies and procedures, and answer all correspondence, complaints, and inquiries in a courteous and professional manner
- File, verify insurance information, collect co-pay, and prep medical charts
- Responsible for scheduling, and making follow up appointments, and assisting in scheduling, and outside referrals that the patient may need.
Education
Burroughs High School
Cerro Coso College
Skills
- Issue Resolution
- Active Listening
- Purchasing
- Inventory
- Reporting
- Customer Service
- Time Management
- Data Entry
- Data Verification
- Finance Management
Timeline
Office Manager
Jasbir H Sandhu
2001.01 - 2018.01
Cosmetologist
Madison Avenue
1987.01 - Current
Burroughs High School
Cerro Coso College
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