Fay Williams
California Mentor Network
BAKERSFIELD,CA
1
Certification
7
years of professional experience
Dedicated healthcare professional with expertise in medical reception, patient intake, insurance verification, and EMR/EHR documentation. Skilled in providing individualized care, behavioral and medication support, and safety monitoring. Collaborates effectively with patients, families, and clinical teams in fast-paced settings, ensuring compliance with HIPAA regulations and delivering compassionate service.
Work History
Childcare Provider
5 Years 2 Months- Supervised daily activities, ensuring safety and well-being of children in care.
- Developed engaging educational activities to promote cognitive and social development.
- Collaborated with parents to address concerns and provide support for child growth.
- Implemented behavior management techniques to foster positive interactions among children.
Direct Support Professional
5 Years 2 Months- Supported individuals with developmental disabilities in daily living activities to enhance independence.
- Implemented personalized care plans, ensuring adherence to individual needs and preferences.
- Assisted in crisis intervention, utilizing de-escalation techniques to maintain safety and wellbeing.
- Collaborated with multidisciplinary teams to coordinate services and improve client outcomes.
Frontline Medical Receptionist
1 Year 6 Months- Assisted patients with appointment scheduling and intake processes to enhance clinic efficiency.
- Managed patient inquiries and provided accurate information regarding services offered at the clinic.
- Collaborated with healthcare providers to ensure seamless communication and improve patient care workflows.
- Developed training materials for new staff to standardize procedures and improve onboarding processes.
Education
Associate of Science - Clinical & Administrative Medical Assisting
Skills
Appointment Scheduling
Health Insurance Navigation
Patient Records Management
Care Team Collaboration
Patient and Customer Service
High -Volume Phone Management
Crisis intervention
Resource Coordination
HIPAA Compliance
High-volume call handling
Insurance Eligibility & Verification
Referral & Authorization Coordination
Certification
- CPR & First Aid Training
- HIPAA Compliance Training
- Behavioral Health & De-escalation Training
- Child Development & Safety Training
Timeline
Childcare Provider
Community Connections
06.2021 - CurrentRead More
Direct Support Professional
California Mentor Network
06.2021 - CurrentRead More
Frontline Medical Receptionist
FPA Women's Health Clinic
11.2019 - 05.2021Read More
San Joaquin Valley College
Associate of Science from Clinical & Administrative Medical Assisting
Read More