Faye McCartney
Elkhart,TX
Summary
Driven Psych Technician with a proven track record at Palestine Regional Medical Center, adept in case documentation and fostering self-awareness. Excelled in promoting personal growth in patients and enhancing clinical operations. Skilled in de-escalation techniques, showcasing a significant improvement in patient management and family support. Demonstrates exceptional professional boundaries and customer service, expanding client bases and nurturing client relationships.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Psych Technician
Palestine Regional Medical Center
06.2019 - 01.2020
- Promoted self-awareness in patients through guided reflection activities, encouraging personal growth and insight.
- Contributed to efficient clinical operations by maintaining organized patient records and ensuring accurate documentation.
- Monitored patients'' progress and adjusted treatment plans accordingly, ensuring effective interventions.
- Empowered families with essential coping strategies for dealing with loved ones diagnosed with a mental health condition.
- Facilitated smooth transitions between shifts through detailed reporting and concise handover communications.
Sales Agent
Blue Cross Blue Shield of Louisiana
10.2001 - 06.2006
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of [Type] products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Education
GED -
Unitech Training Academy
Houma, LASkills
Case Documentation
Professional boundaries
Self-awareness
Substance abuse awareness
De-Escalation Techniques
Certification
CMA/ CMOA
Licensed Insurance Agent
Timeline
Psych Technician
Palestine Regional Medical Center
06.2019 - 01.2020
Sales Agent
Blue Cross Blue Shield of Louisiana
10.2001 - 06.2006
GED -
Unitech Training Academy
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