Summary
Overview
Work History
Education
Skills
Timeline
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Anita Gibson-Osborne

Allen Park

Summary

Dynamic radiology scheduler at Corewell Health with expertise in patient scheduling and insurance verification. Enhanced patient satisfaction through timely appointment confirmations and streamlined processes. Proven organizational skills and critical thinking enabled effective collaboration with radiologists and referring physicians, ensuring optimal resource utilization and smooth workflow in a fast-paced environment.

Overview

13
13
years of professional experience

Work History

Radiology Scheduler

Corewell Health
09.2020 - Current
  • Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
  • Promoted a culture of continuous improvement within the scheduling department by actively participating in team meetings and offering constructive feedback on current processes.
  • Streamlined appointment scheduling by implementing an efficient online booking system.
  • Proactively addressed potential scheduling issues by reviewing upcoming appointments regularly and making necessary adjustments as needed.
  • Collaborated with radiologists to ensure smooth workflow throughout the day, addressing any scheduling conflicts or delays as they arose.
  • Improved patient satisfaction with timely and accurate appointment confirmations and reminders.
  • Worked closely with referring physicians'' offices to coordinate timely referrals for diagnostic imaging services, expediting patient care when necessary.
  • Assisted in maintaining up-to-date patient records by diligently updating demographic information and insurance details.
  • Facilitated same-day appointments whenever possible by constantly monitoring available time slots and communicating with clinical staff regarding urgent cases.
  • Ensured that all required pre-appointment documentation was complete, reducing last-minute cancellations due to missing paperwork or information gaps.

Account and Project Manager

PROS
05.2013 - 01.2021
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Planned, designed, and scheduled phases for large projects.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Monitored project progress, identified risks and took corrective action as needed.

CSR

Lake Orion Plumbing
07.2019 - 08.2020
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Field Tech/Book Keeping

Better House Keeping
10.2012 - 05.2013
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

High School Diploma -

Wester International High School
Detroit, MI
06-2002

Skills

  • Medical office experience
  • HIPAA compliance
  • Patient scheduling
  • Insurance verification
  • Data entry proficiency
  • Appointment coordination
  • Critical thinking
  • Organizational skills

Timeline

Radiology Scheduler

Corewell Health
09.2020 - Current

CSR

Lake Orion Plumbing
07.2019 - 08.2020

Account and Project Manager

PROS
05.2013 - 01.2021

Field Tech/Book Keeping

Better House Keeping
10.2012 - 05.2013

High School Diploma -

Wester International High School

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Anita Gibson-Osborne