Brandace Robertson

Lead Pharmacy Technician

Walmart Pharmacy

VERSAILLES, Missouri

11.2013 - Current

Stocked, labeled and inventoried medication to keep accurate records.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Set up and modified patient profiles in Connexus include current information such as medications and insurance details.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Reviewed and verified customer information and insurance provider information.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Resolved non-routine issues like third-party billing, computer system and customer service issues.
Restocked automated medication dispensing equipment.
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Led team of 8 in interpreting, validating, and filling prescription orders and counseling customers on medications, appropriate dosage and self-administration schedules, side effects, and possible interactions.