Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
References
Timeline
Generic

Fiona Chen

Syosset,NY

Summary

Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Beautiful Palace Adult DayCare
Flushing, New York
02.2022 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Identified needs of customers promptly and efficiently.
  • Maintained a clean, safe, and welcoming environment.
  • Assisted clients with daily living activities and personal care needs.
  • Developed engaging activities to enhance social interaction among clients.
  • Trained new staff on best practices for client care and support services.
  • Assisted with mobility issues such as transferring from bed to chair or wheelchair.

Server

SourAji
Manhattan, New York
07.2024 - 08.2025
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Took orders accurately and relayed them to the kitchen staff.
  • Managed multiple tables while ensuring timely service and guest satisfaction.
  • Assisted in training new servers on company policies and procedures.
  • Handled cash transactions and processed payments efficiently at the end of service.
  • Resolved customer complaints promptly to enhance dining experience for guests.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Education

High School Diploma -

Syosset High School
Syosset, NY
06-2025

Bachelor of Science - Biology

Hofstra University
Hempstead, NY

Skills

  • Cash handling
  • Problem-solving skills
  • Multitasking and organization
  • Staff management
  • Team collaboration
  • Customer service
  • Effective communication
  • Appointment scheduling
  • Time management
  • Guest relations
  • Phone etiquette
  • Sales experience

Certification

  • Drivers License

Languages

English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual

Affiliations

  • International USA Miss Asia Pageant
  • Danced for 12 years

References

References available upon request.

Timeline

Server

SourAji
07.2024 - 08.2025

Front Desk Receptionist

Beautiful Palace Adult DayCare
02.2022 - Current

High School Diploma -

Syosset High School

Bachelor of Science - Biology

Hofstra University

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