Feda Judeh
Memphis,TN
Summary
Dynamic Apple Technician with expertise in remote support and software installation. Successfully managed warranty claims, enhancing customer satisfaction through effective communication. Proficient in network configuration and wireless networking, ensuring seamless connectivity. Committed to educating users on product features, significantly improving their overall experience.
Overview
6
6
years of professional experience
Work History
Apple Technician
Apple
04.2019 - 01.2025
- Assisted in inventory management for optimal stock levels and accurate recordkeeping.
- Managed warranty claims, liaising between customers and manufacturers for prompt resolutions.
- Offered remote support services where applicable thus enhancing convenience for customers who could not visit the store physically.
- Educated customers on product features, usage, and maintenance for better user experience.
Education
Technical And Scientific Communication
Southwest Tennessee Community College
Memphis, TN01-2011
Skills
- Remote support
- Software installation
- Network configuration
- Wireless networking
Timeline
Apple Technician
Apple
04.2019 - 01.2025
Technical And Scientific Communication
Southwest Tennessee Community College
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