Fedeline Julien
American Airlines
Miami,Florida
6
years of professional experience
Customer-focused professional specializing in service solutions and conflict resolution. Skilled in communication and problem-solving, driving customer satisfaction and loyalty. Collaborates effectively with teams, adapts to changing needs, and prioritizes results through efficient service.
Work History
Customer Service Representative
8 Months- Helped passengers with check-in at the kiosks to get their bag tags and boarding passes, and assisted with dropping off their bags and answering any questions regarding their checkpoint
- Resolved customer complaints efficiently, ensuring a positive travel experience and maintaining brand loyalty.
- Collaborated with team members to address operational challenges and enhance service delivery.
- Provided customers with accurate information about airline policies, procedures, and promotions.
Call Representative Summer Intern
2 Years 2 Months- Managed a high volume of remote outbound calls to Miami residents, demonstrating active listening and empathy while surveying individuals affected by COVID-19.
- Delivered compassionate service recovery and support during crisis situations, maintaining composure while engaging with distressed callers.
- Accurately collected, logged, and organized critical resident data into municipal databases under strict time constraints.
- Communicated public safety regulations and local community resources clearly, ensuring compliance and passenger/resident safety awareness.
Restaurant Manager
1 Year 11 Months- Oversaw daily operations, ensuring adherence to company standards and procedures.
- Trained and mentored team members to enhance service quality and efficiency.
- Managed scheduling to ensure adequate staffing levels during peak periods.
- Implemented inventory management practices, reducing waste and optimizing supply chain processes.
Customer Service Representative
6 Months- Delivered exceptional remote customer support to high volumes of Marriott guests daily, maintaining top-tier customer satisfaction and brand quality metrics.
- Resolved escalated guest complaints, booking changes, and billing issues calmly and efficiently via phone and live chat under strict response time targets.
- Navigated complex CRM and reservation software while actively listening to guest needs to provide personalized travel solutions.
- Communicated seamlessly with cross-functional property managers and virtual teams to ensure rapid issue recovery and a high-touch guest experience.
Education
High School Diploma
- Academy for International Business & Finance (AIBF)
- Woman of Tomorrow
- Executive Internship Credit union
Skills
Bilingual proficiency
Customer service
CPR Certification
Customer support
Conflict resolution
Timeline
Customer Service Representative
American Airlines
12.2025 - CurrentRead More
Customer Service Representative
Marriott
08.2022 - 02.2023Read More
Restaurant Manager
Little Caesars Pizza
07.2020 - 06.2022Read More
Call Representative Summer Intern
City Of Miami Parks And Recreation
06.2020 - 08.2022Read More
Miami Jackson Senior High School
High School Diploma
Read More